Ayataha Felix SHRM-CP
Dallas,TX
Summary
Strategic, creative, and collaborative partner in Human Resources with extensive experience in the Healthcare and Telecommunications industries. Excels in delivering process improvement strategies that benefit the entire organization, with a strong focus on enhancing employee relations, driving employee engagement, and meeting employees' needs. Proven track record includes improving the culture of excellence, attracting and retaining top talent, and positioning the company for the achievement of its strategic objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Human Resource Workforce Partner
Parkland Memorial Hospital
07.2023 - Current
- Deliver high-impact support to employees and managers to ensure alignment between operation and people strategy and provide expert advice and support to management on complex employee relations issues, ensuring compliance with labor laws and fostering a positive workplace culture
- Utilize advanced analytical skills to perform thorough competitive analysis reviews, generating strategic insights that have greatly impacted the company's market position and growth
- Carried out in-depth internal compensation analysis by studying market trends, guaranteeing competitive and fair salary frameworks across the organization
- Align department goals and objectives with staffing priorities, delivering people-orientated solutions, and providing recommendations to align, enable, and accelerate short and long-term business change & objectives
- Collect and analyze data to identify trends and insights related to workforce demographics, turnover, engagement, and other relevant metrics to develop proactive strategies
- Partner with senior leadership to identify talent gaps and develop succession plans, ensuring robust talent pipeline and leadership continuity
- Draft corrective action, performance improvement, counseling, and termination documentation and review insights from exit interview survey results and makes data-driven recommendations to leadership on employee retention and engagement
- Lead cross-functional teams in the design and rollout of a comprehensive onboarding program that will accelerate new hire productivity and improve new employee satisfaction scores
- Revised the department's performance management system, including KPIs and feedback mechanisms, which enhanced performance conversations and contributed to an increase in overall productivity
Regional Operations Manager
HealthTrust Workforce Solutions
08.2022 - 03.2023
- Effectively provided investigative and consultative support to 1,500 managers and employees to address issues regarding conflict resolution, career development, and other HR concerns
- Spearheaded the development and implementation of strategic HR initiatives aligned with business goals, resulting in a 20% increase in employee engagement and a 15% decrease in turnover rates
- Drove diversity and inclusion efforts, leading to a 40% improvement in diversity hiring and the establishment of three employee resource groups to support a more inclusive workplace culture
- Developed and implemented an ADA request system, improving accessibility and inclusivity in the workplace. The user-friendly system streamlined accommodation requests, boosting efficiency by 40% and creating a supportive environment for employees with disabilities
- Introduced innovative compliance strategies that met regulatory requirements and enhanced the organization's standards by remaining updated on changing labor laws
- Revised the new hire, annual, and random drug screening process to ensure consistency, accuracy, and a better experience for all parties and piloted onsite oral swabs at several branches that reduced time waiting on results, reduced overall costs, and increased the positive feedback received from managers, employees, and candidates
- Made recommendations to the recruiting process for early career and administrative roles that included compensation adjustments and more focus on values and connection to the company vision. Those changes resulted in increased 90-day, 6 months, and one year retention rates over 18 months
- Saved time and money for the business for various states by researching and creating a panel of physicians' documents displaying all pre-approved doctors that can be visited for workers' compensation. This reduced multiple visits by employees, denied claims, and extended leaves
- Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
Senior Operations Specialist
HealthTrust Workforce Solutions
01.2020 - 08.2022
- Improved operational efficiency by streamlining processes and implementing best practices.
- Collaborated with cross-functional teams to develop innovative solutions for complex operational challenges.
- Managed day-to-day operations, ensuring that deadlines were met, resources were allocated effectively, and project objectives were achieved.
- Evaluated vendor performance regularly to ensure continued alignment with organizational goals and expectations, making adjustments as needed to strengthen partnerships.
- Identified workflow improvements and worked with operations team to establish new procedures.
- Led performance management efforts within the operations team, setting expectations, providing feedback, and facilitating professional development opportunities for staff members.
Human Resources Generalist
City of Alexandria
08.2016 - 07.2019
- Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decision making.
- Streamlined HR processes for increased operational efficiency through the development of standard operating procedures.
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Coordinated company-wide events such as town hall meetings or wellness activities, boosting employee morale and fostering a sense of community within the organization.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Ensured legal compliance by staying current with federal and state regulations, reducing potential risks to the company.
Education
Bachelor of Arts - Business Administration And Management
Northwestern State University of Louisiana
Natchitoches, LA05-2022
Skills
- Strategic Marketing Planning
- Performance analysis
- Employee Relations
- HRIS Administration
- Workers’ Compensation
- Performance Management
- HR Project Management
- Data Analytics
- People Leader
- People Strategy
- HR Compliance
- Employee Engagement
Certifications
Society for Human Resources Management: SHRM-CP | February 2025
Certification
Power BI | PeopleSoft | Workday | Workforce | ADP | Microsoft Word | Excel | SharePoint
Timeline
Human Resource Workforce Partner
Parkland Memorial Hospital
07.2023 - Current
Regional Operations Manager
HealthTrust Workforce Solutions
08.2022 - 03.2023
Senior Operations Specialist
HealthTrust Workforce Solutions
01.2020 - 08.2022
Human Resources Generalist
City of Alexandria
08.2016 - 07.2019
Power BI | PeopleSoft | Workday | Workforce | ADP | Microsoft Word | Excel | SharePoint
Bachelor of Arts - Business Administration And Management
Northwestern State University of Louisiana
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