Aya Yaser Issa
Doha,Qatar
Summary
Reliable, top-notch sales associate with outstanding customer service experience and interpersonal skills. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. I'm looking for an opportunity where I can apply my knowledge, expertise to achieve mutual goals.
Overview
7
7
years of professional experience
Work History
Retail Sales Associate
ICONIC - Mall of Qatar
Al Rayyan, Qatar
12.2022 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Prioritized helping customers over completing other routine tasks in store.
- Managed efficient cash register operations.
- Monitored customers for signs of security concerns and escalated issues to management.
- Maintained up-to-date knowledge of store sales, payment policies, and security standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Part-time Survey Researcher
Crown Consult Engineers & Project Managers
Doha
02.2018 - 08.2018
- Ability to work in a fast-paced environment
- Conducted government-sponsored and authorized surveying to gather and compile statistical information about the study made by the ministry of transportation and communication for improving the quality of transportation system in Qatar
- Conducted the in-person interviews and in hotels and residentials areas
- Attended specialized training on data collection procedures
- Represented myself, the organization & project related documents to the individuals to ensure they are fully summarized and aware of the importance of the survey
- Asked questions following specified outline on the questionnaire, and recorded answers
- Performed a high volume of data entry
- Entered data promptly and efficiently with a 100 % accuracy rate
- Supported the execution of survey research across all phases of the project lifecycle
- Responsible for protecting respondent's privacy by keeping their answers confidential.
Education
Bachelor's in Business Marketing -
Al-Ahliyya Amman University
Amman, Jordan09.2022
Skills
- Customer Focused
- Critical thinking
- Ability to handle stress and stay calm under pressure
- Customer Service
- Regulatory Compliance
- Money Handling
- Order Processing
- Retail Store Operations
- Good negotiation Skill
- Excellent Problem solving skills
- Technical marketing skills
- Microsoft office: Word, Excel, PowerPoint
- Strong communication and interpersonal skills
Volunteer Experience
Customer Service Volunteer, Ajyal Film Festival - Katara Cultural Village, Doha, Qatar, 10/2014, 11/2014, Directing & guiding people to the event venues, food courts, medical team, lost and found booths, and other related event activities., Securing & Organizing the venue., Communicating with the client to understand their wants, needs, and special requests for the event.
References
References available upon request.
Languages
Arabic
First Language
English
Proficient (C2)
C2
Korean
Intermediate (B1)
B1
Personal Information
- Gender: Female
- Nationality: Egyptian
- Marital Status: Single
- Visa/Residential Status: Family Visa
Timeline
Retail Sales Associate
ICONIC - Mall of Qatar
12.2022 - Current
Part-time Survey Researcher
Crown Consult Engineers & Project Managers
02.2018 - 08.2018
Bachelor's in Business Marketing -
Al-Ahliyya Amman University
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