Ayda M Palomino
New York,NY
Summary
Dynamic professional with a proven track record at New York Presbyterian Hospital, excelling in customer service and data entry. Fluent in Spanish, skilled at building strong relationships and enhancing operational efficiency. Notable achievements include significant improvements in patient care coordination and supply chain operations, leveraging both hard and soft skills for impactful results. Committed to advancing healthcare service delivery through excellence in communication and process optimization.
Overview
10
10
years of professional experience
Work History
Unit Aide
New York Presbyterian Hospital
New York, NY
05.2022 - Current
- Assisted medical teams with locating, cleaning and delivering equipment to patients.
- Worked in a fast paced environment and am a strong team player
- Daily computer usage knowledgeable in programs and apps
- Answer switchboards and be a liaison between drs, nurses and patients
- Process orders in a fast efficient manner
- Remained professional at all times
- Established key performance indicators for measuring supply chain success.
- Provided support during audits of inventory levels and other supply chain processes.
- Collaborated with other departments to optimize the supply chain operations.
- Developed a system for tracking defects throughout the supply chain.
- Answered incoming calls from patients or health care providers regarding their questions or concerns.
- Responded to emails and voicemails in a timely fashion.
- Resolved customer complaints in an efficient and courteous manner.
- Maintained accurate records of patient information according to HIPAA regulations.
- Collaborated with other departments to ensure the highest quality of care was provided to patients.
- Participated in team meetings to discuss improvements in patient relations processes.
- Greeted patients and visitors in a friendly, professional manner.
Office Manager's Assistant
Clinton houses
New York, NY
02.2022 - 05.2024
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products.
- Greeted visitors and provided assistance as needed.
- Answered incoming calls and directed them appropriately.
- Composed memos, emails, letters, reports and other documents as requested by the Office Manager.
- Provided administrative support to the Office Manager including filing, photocopying, faxing, scanning and data entry tasks.
- Prepared presentations in PowerPoint for internal meetings or external customers as required by the Office Manager.
- Reviewed all incoming mail and email correspondence before forwarding it to the appropriate personnel within the organization.
- Maintained confidentiality of all privileged information obtained during course of employment.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Managed office inventory and placed new supply orders.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Cleaner Porter
Alliance Building Maintenance
New York, NY
05.2020 - 01.2021
- Cleaning, stocking, and supplying designated facility areas (dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning, etc.).
- Performing and documenting routine inspection and maintenance activities.
- Carry out heavy cleaning tasks and special projects.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
- Assisted with minor maintenance tasks such as changing light bulbs or replacing broken fixtures.
- Responded promptly to all customer complaints regarding cleanliness issues.
Child care specialist/Residential Counselor
GRAHAM WINDHAM
Hastings, NY
11.2015 - 01.2018
- Assisted with meal preparation and clean-up for children.
- Organized age-appropriate activities such as arts and crafts, games, music, reading stories.
- Observed behavior of children to detect any signs of potential problems or abuse.
- Created positive relationships between parents and guardians and their children while in my care.
- Displayed strong interpersonal communication abilities when interacting with both adults and kids alike.
- Demonstrated patience, understanding and compassion when dealing with challenging behaviors from kids.
- Facilitated group activities designed for collaboration between multiple age groups within the facility.
- Crisis prevention team assistant, residential counselor, direct care counselor, and habilitation specialist worked with individuals with disabilities and mental health behavioral health.
- Prepared meals to feed 14 to 15 residents daily.
- Developed creative activities to promote physical, mental, and emotional development of children.
- Provided nurturing care and supervision to children in a safe environment.
Teacher's Aide /Direct care Counselor
Greenburgh Graham
Hastings, NY
09.2014 - 06.2015
- Assisting in the implementation of the daily program with children with health issues, developmental disabilities, mental health issues, along with behavioral health issues.
- Assisting in planning and preparing the learning environment.
- Supervising the classroom when the teacher is out of the class, maintaining professional attitudes towards my peers and children.
- Maintaining confidentiality about children, their families, and employees.
- Promote children's emotional and communal development, encouraging an understanding of others.
- Discover signs of emotional or developmental troubles in children, and communicate the same to parents or clinicians.
- Developed and implemented lesson plans based on curriculum objectives.
- Assessed student performance through tests, quizzes, and other assessments.
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
- Utilized technology-based learning tools to enhance classroom instruction.
Education
Associates - Criminology
11.2024
Skills
- Drivers license
- Bil;ingual in sopanish
- Efficient team player
- Quick learner
- Great with children
- Exceptional written & oral communication skills
- Child development
- Professional phone etiquette
- Excellent customer service skills
- Data entry proficiency
- Office equipment maintenance
- Report generation
- Event coordination
- Administrative oversight
- Document proofreading
- Self-starter
- Classroom technology
Timeline
Unit Aide
New York Presbyterian Hospital
05.2022 - Current
Office Manager's Assistant
Clinton houses
02.2022 - 05.2024
Cleaner Porter
Alliance Building Maintenance
05.2020 - 01.2021
Child care specialist/Residential Counselor
GRAHAM WINDHAM
11.2015 - 01.2018
Teacher's Aide /Direct care Counselor
Greenburgh Graham
09.2014 - 06.2015