Ayde Arroyo
Andrews,TX
Summary
Dynamic Insurance Verification Specialist with a proven track record at Full Smile Management, excelling in HIPAA compliance and insurance coverage verification. Recognized for exceptional organization skills and attention to detail, ensuring timely patient care and accurate billing. Fluent in Spanish, enhancing communication and patient satisfaction in diverse settings.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Insurance Verification Specialist
Full Smile Management
02.2024 - 04.2025
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
Dental Assistant
Dental Group Of Amarillo
11.2021 - 02.2024
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Prepared patient x-rays and images for dentist review.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
Medical Assistant
Northwest Health Care Associates
03.2021 - 11.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Front Office Assistant
Dental Group Of Amarillo
06.2018 - 03.2021
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
Hygiene Coordinator
Pampa Dental Associates
08.2016 - 06.2018
- Strengthened interdepartmental communication by serving as a liaison between hygienists, dentists, and administrative staff.
- Improved patient satisfaction by implementing a streamlined appointment scheduling process.
- Identified trends in patient needs or preferences related to preventive oral care services offered by the practice.
Office Manager
Smile Zone Dental Clinic
11.2012 - 08.2016
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Medical Assistant
Panhandle Obsteric & Gyn
04.2011 - 10.2012
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Business Officer
Northwest Health System
08.2006 - 04.2011
- Provided exceptional customer service, resolving issues promptly to ensure client satisfaction and retention.
Medical Assistant
Childrens's Healthcare Associates
04.2002 - 08.2006
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Prepared lab specimens for diagnostic evaluation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Vaccine administration
Education
General Studies
Amarillo College
Amarillo, TXSkills
- Attention to detail
- Patient confidentiality
- HIPAA compliance
- Insurance coverage verification
- Exceptional organization skills
- Fluent in Spanish (Certified Translator)
Certification
- Certified Medical Assistant
- Current BLS
Languages
Spanish
Full Professional
Timeline
Insurance Verification Specialist
Full Smile Management
02.2024 - 04.2025
Dental Assistant
Dental Group Of Amarillo
11.2021 - 02.2024
Medical Assistant
Northwest Health Care Associates
03.2021 - 11.2021
Front Office Assistant
Dental Group Of Amarillo
06.2018 - 03.2021
Hygiene Coordinator
Pampa Dental Associates
08.2016 - 06.2018
Office Manager
Smile Zone Dental Clinic
11.2012 - 08.2016
Medical Assistant
Panhandle Obsteric & Gyn
04.2011 - 10.2012
Business Officer
Northwest Health System
08.2006 - 04.2011
Medical Assistant
Childrens's Healthcare Associates
04.2002 - 08.2006
General Studies
Amarillo College
Similar Profiles
Damaris CamposDamaris Campos
Accounting Manager at Full Smile ManagementAccounting Manager at Full Smile Management
Kailin IshayaKailin Ishaya
Dental Assistant at Full Smile Family DentistDental Assistant at Full Smile Family Dentist
Amber KotaraAmber Kotara
Dental Assistant at Full Smile DentalDental Assistant at Full Smile Dental