AYDEE TARQUINO
Fort. Lauderdale,FL
Summary
LOGISTICS AND CUSTOMER SERVICE PROFILE Driven and passionate customer service specialist with over 16 years of experience in military and corporate aviation, logistics, and customer support seeking a position utilizing expert skills in contract negotiations, aircraft parts knowledge, material purchasing, hazardous materials operations, and administration.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Titan America
07.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
- Maintained up-to-date knowledge of product and service changes.
Purchasing Manager and Logistics Coordinator
ONS AREOSPACE
03.2020 - 07.2021
- Manage international airline orders for aircraft parts as well as orders for the USA government
- Maintained accurate data of all orders, FAA documents and payments
- Provide accurate reports to all clients with status updates of all orders as well of statement of accounts
- Provide competitive quotes and rates while still providing excellent customer service.
Contracts and Customer Service Manager
XTRA AEROSPACE
01.2015 - 06.2019
- Managed the repair customer support accounts for multiple clients including airlines and brokers with a repair overhaul average of 130 units
- Maintained accurate data of all units in assembly shop from evaluation to completion ensuring all standards are met
- Provided accurate reports to all clients with status updates of all units in assembly shop on a weekly basis
- Negotiated competitive quotes and rates while still providing excellent customer service generating repeat clients
Logistics Specialist/Material Services Agent
EMBRAER COMMERCIAL AVIATION
12.2011 - 11.2014
- Accurately entered data into customer logistics databases to ensure all data was up to date for client deadlines
- Recorded on going analysis of data such as part cost, parts procurement, back orders, delivery, and customer satisfaction
- Kept up to date records of all inventory contacting vendors when needed to determine material availability
- Joined the POOL pilot program providing aircraft maintenance support to major domestic and international airlines
- Maintained accurate quality assurance logs of all client accounts so they could be provided to clients upon request
Logistics Specialist/Customer Relations
DHL/LIFECONEX
09.2003 - 12.2011
- Assisted customers with processing confidential and time sensitive information to destinations around the world
- Created detailed delivery schedules that aligned with airlines to ensure delivery to clients specific country was on time
- Ensured all customer reports for each shipment were accurate and advised location and temperature during transit
- Maintained positive vendor relations by executing seamless operations increasing vendors trust and loyalty
- Practiced flawless compliance with all governmental regulations and company policies to ensure there were no fines
Education
Bachelor of Science - Customer Relations and Criminal Justice
Florida Memorial University
Skills
- SKILLS AND LANGUAGES
- Spanish
- SAP, Quick, Quantum, The 145, ILS, Aeroxchange
- Excel, Word, Acrobat
- Courteous with Strong Service Mindset
- Customer Account Management
- Issue and Complaint Resolution
- Efficient and Detail-Oriented
Timeline
Customer Service Representative
Titan America
07.2021 - Current
Purchasing Manager and Logistics Coordinator
ONS AREOSPACE
03.2020 - 07.2021
Contracts and Customer Service Manager
XTRA AEROSPACE
01.2015 - 06.2019
Logistics Specialist/Material Services Agent
EMBRAER COMMERCIAL AVIATION
12.2011 - 11.2014
Logistics Specialist/Customer Relations
DHL/LIFECONEX
09.2003 - 12.2011
Bachelor of Science - Customer Relations and Criminal Justice
Florida Memorial University
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