Ayden Hankins
Shelbyville,IN
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Horseshoe Casino Southern Indiana. Proven ability to enhance guest experiences through effective team collaboration and quality control. Recognized for maintaining cleanliness standards and achieving high guest satisfaction in fast-paced environments.
Personable and adaptable individual with knack for delivering exceptional customer service and creating memorable dining experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction.
Offering friendly and professional demeanor, ready to learn and excel in dynamic restaurant environment. Brings understanding of effective table management and guest interaction, coupled with ability to quickly adapt to new tasks. Ready to use and develop communication and service skills in my packaging operator role.
Overview
3
3
years of professional experience
Work History
Server
Applebee's Neighborhood Grill & Bar
01.2025 - Current
- Provided exceptional customer service by promptly addressing guest inquiries and needs.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Accurately processed orders using point-of-sale system, ensuring swift service delivery.
- Collaborated with kitchen staff to ensure timely preparation of meals for guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
2nd Cook
Horseshoe Casino Southern Indiana
10.2024 - 12.2024
- Assisted in meal preparation and execution during high-volume service periods.
- Maintained cleanliness and organization of kitchen workstations to ensure food safety compliance.
- Collaborated with kitchen staff to produce consistent, high-quality dishes under tight deadlines.
- Operated kitchen equipment efficiently, adhering to safety protocols and manufacturer guidelines.
- Contributed to positive team dynamics by effectively communicating with coworkers and supporting their needs during busy shifts.
- Demonstrated commitment to professional development through ongoing training workshops relevant to the culinary industry.
- Performed regular equipment maintenance checks, preventing costly repairs or replacements due to negligence.
- Maintained high standards of cleanliness, resulting in consistently positive health inspections.
- Contributed positively towards overall establishment success through dedication, hard work, and a customer-focused approach.
- Participated in special events catering, showcasing culinary skills and contributing to successful functions beyond the restaurant setting.
- Adhered to strict dietary requirements for guests with allergies or restrictions, ensuring enjoyable dining experiences for all patrons.
- Assisted in inventory management, ensuring adequate stock levels while minimizing spoilage.
Host Trainer
Horseshoe Southern Indiana
08.2022 - 10.2024
- Trained and mentored new hosts on customer service standards and operational procedures.
- Developed training materials to enhance onboarding processes for host staff.
- Ensured compliance with health and safety regulations during training sessions.
- Collaborated with management to refine hosting protocols for improved guest experiences.
- Implemented best practices for efficient table management, enhancing dining flow and guest satisfaction.
- Monitored training effectiveness, adjusting programs based on participant feedback and operational needs.
- Demonstrated strong multi-tasking abilities while remaining calm under pressure, contributing to a positive work environment.
- Promoted a safe working environment by adhering to safety regulations and proper food handling practices at all times.
- Collaborated with management to identify areas for improvement in staff performance and service quality.
- Streamlined reservations process by implementing effective communication strategies among the host team and servers.
- Ensured a high level of cleanliness and organization throughout the dining area, contributing to a positive guest experience.
Education
High School Diploma -
Shelbyville High School
Shelbyville, INSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Cleanliness standards
- Food running
- High volume dining
- Team collaboration
- Sales techniques
- Order accuracy
- Quality control
- Suggestive selling
Timeline
Server
Applebee's Neighborhood Grill & Bar
01.2025 - Current
2nd Cook
Horseshoe Casino Southern Indiana
10.2024 - 12.2024
Host Trainer
Horseshoe Southern Indiana
08.2022 - 10.2024
High School Diploma -
Shelbyville High School