Ayden Reed
Miami,FL
Summary
Adept at navigating complex client issues and enhancing customer satisfaction, my tenure at First Horizon Bank has underscored my ability to collaborate effectively with multiple teams and stakeholders, ensuring compliance and timely project completions. Recognized for a 98% accuracy rate in client interations, I blend analytical prowess with exceptional communication skills, driving significant business growth and operational efficiency.
Overview
5
5
years of professional experience
Work History
Commerical Client Specialist
First Horizon Bank
Charlotte, NC
05.2024 - Current
- Manage client accounts to ensure optimal customer satisfaction.
- Resolve client issues by collaborating with internal teams and stakeholders through interact with AML Operations, GFC, Banking Teams and other internal groups in order to ensure ongoing refreshes are completed in a timely manner
- Consistently meet with team lead to ensure expectations and goals are achieved
- Communicates the risks and impacts of non compliance with KYC processes, including restrictions, closures, and refusal to provide requirements with key stakeholders
- Prepare associated documentation for contract closure and addendums.
- Process customer exchanges, refunds and bill adjustments to correct product or service problems.
- Determine charges for services requested, collected deposits and payments, or arranged for billing.
- Resolve customers' service or billing complaints by exchanging merchandise, refunding money or adjusting bills.
- Assist in development and implementation of customized solutions for clients.
- Monitor client progress to ensure successful outcomes and address any concerns or barriers.
Loan Officer and Client Services Specialist
Thread Capital & Rural Center of N.C.
Charlotte
01.2023 - 05.2024
- Reviewing financial statements, credit reports, and applicable ratios (i.e Debt ratios, loan-to-value)
- Organize meetings with small business clients to help guide them through the process of structuring, financing, and repaying a loan
- Created and secured positive internal and community relations through various means of correspondence through the Thread Capitals 'Think like a lender' presentation
- Executed loan origination process, including ordering credit reports, appraisals, and preliminary title reports
- Determined appropriate rate locks, issuance of disclosures, overage and underage waivers, and fee waivers
- Maintained updated UCC Liens, MVR 6 form with the Secretary of State office
- Determined risk level and feasibility of granting loans based on standard calculations
- Researched grant opportunities related to outreach efforts and assisted in proposal writing
- Established metrics for evaluating success of outreach programs in achieving desired outcomes
- Supervised and trained volunteers to support SBA program activities effectively
- Average up to 40 calls per day and provided excellent service and attention to customers when face-to-face or through phone conversations
- Located information or reports needed by underwriters, assisting with approval or denial decisions
- Recognized by management for providing exceptional customer service
- Received Honorary Award for 95% accuracy rate for loan packaging
- Planned and orchestrated events designed to foster strategic community partnerships
- Prepared reports on outreach efforts to present to supervisors or boards of directors
- Reviewed and implemented prescribed research protocols for data collection, data entry and quality control activities
- Organized consumer outreach programs and marketing events
Customer Support and Account Specialist
Search Solution Group
Charlotte
07.2022 - 01.2023
- Promoted sales of marketing services with both inbound and outbound calls
- Served customer needs for 500 established accounts across Charlotte territory
- Negotiated contract terms and service agreements to meet both sales quotas and client budget constraints
- Led branding and promotion to enhance customer experiences and drive sales
- Handled administrative tasks promptly, including setting up new accounts and processing payments
- Prepared reports on outreach efforts to present to supervisors or boards of directors
- Resolved billing issues by collaborating with sales, operations, and finance teams
- Conducted and managed daily outreach and enrollment as well as provided information on program services
- Researched grant opportunities related to outreach efforts and assisted in proposal writing
Business Development Analyst
Granit Training Group LLC
Clinton
02.2020 - 07.2022
- Create and deploy Mobile Events to support farm business training and Access to Capital Workshops which led to an increase of 30% in student engagement and over $25,000 in sponsorship donations
- Collaborated with the development team to identify, prepare and support 10 loan packages ranging from $25,000-$200,000
- Expanded company strategies by pursuing independent research projects to identify business development opportunities
- Brought in $200,000 in new business by proactively identifying previously untapped customer bases
HUB & RETOOL Loan Packager and Client Management Assistant
Carolina Small Business Development Fund
Raleigh
08.2021 - 12.2021
- Distributed over $3 million of HUB Grant Funding to over 300 small businesses in North Carolina that were impacted by COVID-19 shutdowns
- Collaborated with North Carolina state officials and team members to ensure that all recipients' documentation was stored in the appropriate data files within the organization
- Determined robust data entry protocols to ensure small business data privacy for the state of North Carolina HUB and NCDOT organizations
Education
Bachelor of Science (B.S.) - Finance
East Carolina University
Greenville, NC05.2022
Trainingeducation
- Credit as an Asset Course, Impact CBA Capability Building and Training Solutions, 03/24
- Emerging Leaders Certification, Truist Leadership Institute, 2023
- Learning Access for Office 365, LinkedIn, 02/24
- Learning PowerPoint desktop (Office 365/ Microsoft 365), LinkedIn, 02/24
Timeline
Commerical Client Specialist
First Horizon Bank
05.2024 - Current
Loan Officer and Client Services Specialist
Thread Capital & Rural Center of N.C.
01.2023 - 05.2024
Customer Support and Account Specialist
Search Solution Group
07.2022 - 01.2023
HUB & RETOOL Loan Packager and Client Management Assistant
Carolina Small Business Development Fund
08.2021 - 12.2021
Business Development Analyst
Granit Training Group LLC
02.2020 - 07.2022
Bachelor of Science (B.S.) - Finance
East Carolina University