Ayden Wallace
Cincinnati,OH
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Services Support Specialist
Cincinnati Classical Academy
01.2022 - 06.2024
- Delivered IT support to faculty and staff, assisting with system configurations and troubleshooting
- Developed expertise in Office 365 administration and configuration of Vonage phones
- Acquired knowledge of Unifi equipment and network management.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Interacted with customers by phone, email, or in-person to provide information.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Provided exceptional customer service by promptly addressing inquiries, ensuring high levels of satisfaction among clientele.
IT Support Specialist
Startup IT Company
01.2022 - Current
- Provided exceptional customer support via phone and in-person interactions
- Assisted clients with troubleshooting technical issues and provided timely resolutions
- Collaborated with technical teams to improve processes and enhance customer satisfaction.
- Delivered onsite technical support for 5 employees.
- Helped streamline repair processes and update procedures for support action consistency.
- Assisted in development of system security protocols.
- Tested new software and hardware prior to deployment.
- Created user accounts and assigned permissions.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured and tested new software and hardware.
- Installed, configured and maintained computer systems and network connections.
Skills
- Proficient in IT support and troubleshooting
- Strong customer service skills with a focus on problem-solving
- Knowledgeable in Office 365 administration and Vonage phone configuration
- Familiarity with Unifi equipment and network management
- Excellent communication and interpersonal abilities
- Ability to adapt quickly to new technologies and environments
- System Configuration
- Helpdesk call support
- Cloud computing knowledge
- Hardware maintenance
- Ticketing system proficiency
- Remote Support Capabilities
- Software Installation
Websites
Certification
[List any relevant certifications, if applicable]
References
Available upon request.
Timeline
IT Services Support Specialist
Cincinnati Classical Academy
01.2022 - 06.2024
IT Support Specialist
Startup IT Company
01.2022 - Current