Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aydin Alickovic

Elk Grove,CA

Summary

Dynamic and detail-oriented professional with a proven track record at City Sports Club, excelling in customer service and problem-solving. Adept at managing schedules and enhancing member engagement, I leverage strong communication skills to foster a welcoming environment and resolve inquiries efficiently, contributing to member retention and satisfaction.

Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.

Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

City Sports Club
04.2024 - 07.2025
  • Greeted and assisted members, enhancing customer satisfaction and fostering a welcoming environment.
  • Managed multi-line phone system, efficiently routing calls to appropriate departments.
  • Coordinated scheduling for personal training sessions, optimizing resource availability and member engagement.
  • Maintained accurate records of memberships and payments, ensuring compliance with club policies.
  • Resolved member inquiries and complaints promptly, contributing to retention and loyalty initiatives.
  • Utilized club management software for daily operations, ensuring data integrity and operational efficiency.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Soccer Referee

NCSOA
10.2021 - 02.2025
  • Enforced game rules consistently to ensure fair play and player safety.
  • Assisted in conflict resolution between players and coaches, promoting sportsmanship.
  • Observed player behavior to identify and address unsportsmanlike conduct promptly.
  • Communicated effectively with teams regarding decisions and game protocols.
  • Adapted quickly to dynamic game situations, demonstrating sound judgment under pressure.
  • Managed conflicts effectively and efficiently by mediating disputes between players, coaches, and spectators when necessary.
  • Developed strong communication skills through regular interaction with players, coaches, assistant referees, fourth officials, and assessors during games.

Education

Management Information Systems

San Diego State University
San Diego, CA
05-2027

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Telephone etiquette
  • Data entry
  • Problem-solving skills
  • Verbal and written communication
  • Administrative skills
  • Scheduling appointments
  • Team collaboration

Timeline

Front Desk Receptionist

City Sports Club
04.2024 - 07.2025

Soccer Referee

NCSOA
10.2021 - 02.2025

Management Information Systems

San Diego State University
Aydin Alickovic