Gloria Norman
Grand Prairie,Texas
Summary
Highly skilled Resource Nurse with broad experience in patient care management, staff training, and healthcare administration. Strengths include superior multitasking abilities, exceptional interpersonal communication skills, and adeptness in coordinating resources to improve patient outcomes. Impactful contributions made in previous roles include streamlining processes for efficiency and fostering a team-oriented environment to enhance productivity.
Overview
20
20
years of professional experience
Work History
Resource Nurse
Texas Health Arlington Memorial Hospital
03.2023 - Current
- Provides nursing care for patients
- Assesses patient needs, then plans and implements appropriate care
- Assesses, diagnoses, and monitors the physical, psychological, and social needs of patients
- Collaborates with other medical staff to plan, implement, and evaluate care given to the patient population, such as medical procedures, treatments, and medications
- Documents patient history, symptoms, medication, and care given according to organizational standards and in compliance with applicable regulations
- Comforts patients and their caregivers and educates them on the patient's condition, care given, medications, self-care skills, and next steps
RN MT Quality & Appeals Coding Investigator Auditor
BCBSIL
10.2021 - 05.2022
- Responsible for performing clinical, billing, coding and lowest cost setting reviews for services pre and post payment while leveraging medical, contractual, legislative guidance, internal policy, and other resources to validate claims submitted
- Conducting research; preparing documentation of findings and consulting with Medical Directors and business areas as needed
RN-Wellbeing Health Advisor-C1 Non-Custom
BCBSIL
10.2019 - 01.2021
- Encourage and educate members to utilize appropriate resources and web-based tools available to them to access information regarding their condition as well as track progress towards wellbeing goals
- Guide members through transition of care, handling a member’s complex needs as well as acute and chronic conditions
Weekend Supervisor, Unit Manager
Bedford Wellness & Rehab
04.2019 - 07.2020
- Aligning delivery of care with policy and procedures as well as state and federal regulations and licensing requirements
- Responsible for the overall operations, integration, coordination
Medix
10.2018 - 02.2019
- Company Overview: Contract with Blue Cross Blue Shield
- Evaluation of medical necessity, appropriateness, and efficiency of the use of health care services, procedures, and facilities under the provisions of the applicable health benefits plan
- Contract with Blue Cross Blue Shield
Clinical Instructor
Concorde College
Grand Prairie, Tx
06.2015 - 01.2019
- Company Overview: Grand Prairie Tx
- Prepare and deliver lectures to undergraduate or graduate students
- Developed students skillsets related to direct patient care, disease management, medication administration, wound care, dosage calculations, IV therapy, trach care, foley administration assessments, creation of care plans, finger sticks and medical record documentation
- Keep abreast of developments in the field by reading current literature, talking with colleagues, and participating in professional conferences
- Grand Prairie Tx
Case Management Coordinator
Superior Health plan
Dallas, Tx
08.2015 - 04.2017
- Company Overview: Dallas Tx
- Direct or provide home health services
- Develop practice protocols for mental health problems based on review and evaluation of published research
- Develop, implement, or evaluate programs such as outreach activities, community mental health programs, and crisis response activities
- Participate in treatment team conferences regarding diagnosis or treatment of difficult cases
- Develop and implement treatment plans
- Dallas Tx
Nurse Manager
Deharo- Salvidor Parkland Hospital
Dallas, Tx
09.2012 - 02.2015
- Company Overview: 1400 Westmoreland Dallas Tx
- Direct, supervise and evaluate work activities of medical, nursing, technical, clerical, service, maintenance, and other personnel
- Establish objectives and evaluative or operational criteria for units they manage
- Maintain awareness of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes, and financing options
- Consult with medical, business, and community groups to discuss service problems, respond to community needs, enhance public relations, coordinate activities and plans, and promote health programs
- Inspect facilities and recommend building or equipment modifications to ensure emergency readiness and compliance to access, safety, and sanitation regulations
- 1400 Westmoreland Dallas Tx
Cath Laboratory RN
Parkland Hospital
Dallas, Tx
06.2004 - 06.2012
- Company Overview: Dallas, Tx
- Analyze the indications, contraindications, risk complications, and cost-benefit tradeoffs of therapeutic interventions
- Perform emergency medical procedures, such as basic cardiac life support (BLS), advanced cardiac life support (ACLS), and other condition stabilizing interventions
- Document data related to patients' care including assessment results, interventions, medications, patient responses, or treatment changes
- Set up, operate, or monitor invasive equipment and devices such as colostomy or tracheotomy equipment, mechanical ventilators, catheters, gastrointestinal tubes, and central lines
- Dallas, Tx
Education
Master's - health administration
West Coast University
Dallas, Texas05.2021
Bachelor of Science - RN, BSN
University of Oklahoma Health Science Center
Oklahoma City10.2003
Skills
- Monitoring
- Management of Material Resources
- Management of Personnel
- Management of Financial Resources
- Quality Control Analysis
- Effective Communication
- Negotiation
- Instructing
- Group Facilitation
- Critical Thinking
- Developing Strategies
- Problem Solving
- Understanding of Policies & Procedures
- Knowledge of State and Federal Regulations
Toolsandtechnology
- WINDOWS
- MICROSOFT
- EXCEL
Accomplishmentsandawards
- American Nurses Association, 2023
- Trauma Nurse Core Course, 2023
Timeline
Resource Nurse
Texas Health Arlington Memorial Hospital
03.2023 - Current
RN MT Quality & Appeals Coding Investigator Auditor
BCBSIL
10.2021 - 05.2022
RN-Wellbeing Health Advisor-C1 Non-Custom
BCBSIL
10.2019 - 01.2021
Weekend Supervisor, Unit Manager
Bedford Wellness & Rehab
04.2019 - 07.2020
Medix
10.2018 - 02.2019
Case Management Coordinator
Superior Health plan
08.2015 - 04.2017
Clinical Instructor
Concorde College
06.2015 - 01.2019
Nurse Manager
Deharo- Salvidor Parkland Hospital
09.2012 - 02.2015
Cath Laboratory RN
Parkland Hospital
06.2004 - 06.2012
Master's - health administration
West Coast University
Bachelor of Science - RN, BSN
University of Oklahoma Health Science Center
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