Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Shift Leader
Wingstop
Waxahachie, TX
08.2021 - 08.2024
Provided exceptional customer service and maintained a positive attitude throughout the shift.
Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
Monitored employee performance to ensure compliance with company policies and procedures.
Assisted in training new employees on shift operations.
Resolved customer complaints promptly and professionally.
Maintained an organized work environment by delegating tasks to staff as needed.
Inspected food preparation areas to ensure proper sanitation standards were met at all times.
Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
Handled escalated customer concerns and emergencies in absence of manager or supervisor.
Checked orders for quality and completeness.
Educated customers about offerings, promotions and pricing to boost sales.
Assisted general manager with operations game plan and company initiatives implementation.