Khin Aye
Snow Camp,NC
Summary
Creative overachiever, who strives for success. An enthusiastic team player with over ten years' experience of customer service. Detail-oriented with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
14
14
years of professional experience
Work History
Marketing Coordinator
Carolina Meadows, A Nonprofit Continuing Care Retirement Community
2018.09 - Current
- First point of contact for prospective residents via phone and email.
- Guide prospects through application process and refer leads to marketing staff.
- Managed approximately 25 incoming calls and emails per day from customers.
- Design newsletter for Waiting List members.
- Order/stock marketing materials.
- Provide excellent service to residents and guests.
- Coordinate Resident Ambassador tours with prospective residents.
- Track paperwork and payments of applicant.
Receptionist
Carolina Meadows, a nonprofit Continuing Care Retirement Community
2022.09 - 2023.04
- Managed approximately 50 incoming calls and emails per day.
- Answered phone calls and transfer to appropriate department.
- Monitor residents' pendants and ensuring safety of residents.
- Communicate with security.
- Distribute mail, packages and mail services.
- Managed reservation of guest rooms.
- Provided excellent service to residents and guests.
Assistant Dining Fairways Manager
Carolina Meadows, a nonprofit Continuing Care Retirement Community
2022.02 - 2022.09
- Served as interim manager while manager went on medical leave for 2 months.
- Supervised operations of Dining Service (FOH/BOH).
- Trained waitstaff.
- Coordinated and monitored staff scheduling.
- Approved invoices.
- Attended weekly interdisciplinary meetings.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and residents.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Server/Waitstaff/Bartender
Cafe, Pub, Courtyard & Marketplace
2018.09 - 2022.02
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with residents.
- Resolved customer complaints professionally and effectively, maintaining strong relationships with residents.
Neighborhood Support Circle & Summer Camp Counselor
Refugee Community Partnership
2021.01 - 2023.08
- Tutored elementary/middle school-aged children.
- Assisted with homework.
- Created programming to ensure welcoming and fun environment.
- Communicated agenda with other counselors and families.
- Led groups of children safely through variety of camp activities.
- Supported children by actively listening and offering encouragement.
- Organized and guided group activities by leading, coaching, and participating with campers.
Shopper
Instacart
2020.04 - 2021.01
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated speed and accuracy in order item selection.
- Selected best-quality perishable items such as meat and produce.
Office Administrator
Durham Catering Company
2019.10 - 2020.05
- Interacted with customers by phone, email, or in-person to provide information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Waitstaff
Hope Valley Country Club
2018.02 - 2019.03
- Point-of-sale systems
- Food safety
- Alcoholic beverage regulation
- Effective communication
- Active listening
- Positive language
- Problem-solving
- Patience
- Resilience
- Social perceptiveness
Waitstaff
Governors Club, Chapel Hill
2018.05 - 2018.11
Waitstaff
Carolina Meadows, Chapel Hill
2014.04 - 2016.02
Waitstaff
Kurama Japanese Steakhouse & Sushi, Durham
2014.02 - 2016.02
Waitstaff
Twisted Noodles, Durham & Chapel Hill
2010.11 - 2014.01
Education
High School Diploma -
East Chapel Hill High School
Chapel Hill, NC06.2013
Skills
- Languages: Burmese, English
- MatrixCare
- MailChimp
- GoogleSuite
- Microsoft Office
- Microsoft Outlook
- Customer Service
- Teamwork and Collaboration
- Detail Oriented
- Scheduling
- Relationship Building
- Planning and Coordinating
- Email blasts and newsletters
Volunteer Experience
Assistant Manager, Little Burma Asian Market, Chapel Hill, 08/2015, 12/2019, Legal paperwork, Translating Burmese, NCR and EBT transactions, Customer service, Inventory, Calls
Timeline
Receptionist
Carolina Meadows, a nonprofit Continuing Care Retirement Community
2022.09 - 2023.04
Assistant Dining Fairways Manager
Carolina Meadows, a nonprofit Continuing Care Retirement Community
2022.02 - 2022.09
Neighborhood Support Circle & Summer Camp Counselor
Refugee Community Partnership
2021.01 - 2023.08
Shopper
Instacart
2020.04 - 2021.01
Office Administrator
Durham Catering Company
2019.10 - 2020.05
Marketing Coordinator
Carolina Meadows, A Nonprofit Continuing Care Retirement Community
2018.09 - Current
Server/Waitstaff/Bartender
Cafe, Pub, Courtyard & Marketplace
2018.09 - 2022.02
Waitstaff
Governors Club, Chapel Hill
2018.05 - 2018.11
Waitstaff
Hope Valley Country Club
2018.02 - 2019.03
Waitstaff
Carolina Meadows, Chapel Hill
2014.04 - 2016.02
Waitstaff
Kurama Japanese Steakhouse & Sushi, Durham
2014.02 - 2016.02
Waitstaff
Twisted Noodles, Durham & Chapel Hill
2010.11 - 2014.01
High School Diploma -
East Chapel Hill High School
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