Khin Aye
Snow Camp,NC
Summary
Creative overachiever, who strives for success. An enthusiastic team player with over ten years' experience of customer service. Detail-oriented with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
14
14
years of professional experience
Work History
Marketing Coordinator
Carolina Meadows, A Nonprofit Continuing Care Retirement Community
09.2018 - Current
- First point of contact for prospective residents via phone and email.
- Guide prospects through application process and refer leads to marketing staff.
- Managed approximately 25 incoming calls and emails per day from customers.
- Design newsletter for Waiting List members.
- Order/stock marketing materials.
- Provide excellent service to residents and guests.
- Coordinate Resident Ambassador tours with prospective residents.
- Track paperwork and payments of applicant.
Receptionist
Carolina Meadows, a nonprofit Continuing Care Retirement Community
09.2022 - 04.2023
- Managed approximately 50 incoming calls and emails per day.
- Answered phone calls and transfer to appropriate department.
- Monitor residents' pendants and ensuring safety of residents.
- Communicate with security.
- Distribute mail, packages and mail services.
- Managed reservation of guest rooms.
- Provided excellent service to residents and guests.
Assistant Dining Fairways Manager
Carolina Meadows, a nonprofit Continuing Care Retirement Community
02.2022 - 09.2022
- Served as interim manager while manager went on medical leave for 2 months.
- Supervised operations of Dining Service (FOH/BOH).
- Trained waitstaff.
- Coordinated and monitored staff scheduling.
- Approved invoices.
- Attended weekly interdisciplinary meetings.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and residents.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Server/Waitstaff/Bartender
Cafe, Pub, Courtyard & Marketplace
09.2018 - 02.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with residents.
- Resolved customer complaints professionally and effectively, maintaining strong relationships with residents.
Neighborhood Support Circle & Summer Camp Counselor
Refugee Community Partnership
01.2021 - 08.2023
- Tutored elementary/middle school-aged children.
- Assisted with homework.
- Created programming to ensure welcoming and fun environment.
- Communicated agenda with other counselors and families.
- Led groups of children safely through variety of camp activities.
- Supported children by actively listening and offering encouragement.
- Organized and guided group activities by leading, coaching, and participating with campers.
Shopper
Instacart
04.2020 - 01.2021
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated speed and accuracy in order item selection.
- Selected best-quality perishable items such as meat and produce.
Office Administrator
Durham Catering Company
10.2019 - 05.2020
- Interacted with customers by phone, email, or in-person to provide information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Waitstaff
Hope Valley Country Club
02.2018 - 03.2019
- Point-of-sale systems
- Food safety
- Alcoholic beverage regulation
- Effective communication
- Active listening
- Positive language
- Problem-solving
- Patience
- Resilience
- Social perceptiveness
Waitstaff
Governors Club, Chapel Hill
05.2018 - 11.2018
Waitstaff
Carolina Meadows, Chapel Hill
04.2014 - 02.2016
Waitstaff
Kurama Japanese Steakhouse & Sushi, Durham
02.2014 - 02.2016
Waitstaff
Twisted Noodles, Durham & Chapel Hill
11.2010 - 01.2014
Education
High School Diploma -
East Chapel Hill High School
Chapel Hill, NC06.2013
Skills
- Languages: Burmese, English
- MatrixCare
- MailChimp
- GoogleSuite
- Microsoft Office
- Microsoft Outlook
- Customer Service
- Teamwork and Collaboration
- Detail Oriented
- Scheduling
- Relationship Building
- Planning and Coordinating
- Email blasts and newsletters
Volunteer Experience
Assistant Manager, Little Burma Asian Market, Chapel Hill, 08/2015, 12/2019, Legal paperwork, Translating Burmese, NCR and EBT transactions, Customer service, Inventory, Calls
Timeline
Receptionist
Carolina Meadows, a nonprofit Continuing Care Retirement Community
09.2022 - 04.2023
Assistant Dining Fairways Manager
Carolina Meadows, a nonprofit Continuing Care Retirement Community
02.2022 - 09.2022
Neighborhood Support Circle & Summer Camp Counselor
Refugee Community Partnership
01.2021 - 08.2023
Shopper
Instacart
04.2020 - 01.2021
Office Administrator
Durham Catering Company
10.2019 - 05.2020
Marketing Coordinator
Carolina Meadows, A Nonprofit Continuing Care Retirement Community
09.2018 - Current
Server/Waitstaff/Bartender
Cafe, Pub, Courtyard & Marketplace
09.2018 - 02.2022
Waitstaff
Governors Club, Chapel Hill
05.2018 - 11.2018
Waitstaff
Hope Valley Country Club
02.2018 - 03.2019
Waitstaff
Carolina Meadows, Chapel Hill
04.2014 - 02.2016
Waitstaff
Kurama Japanese Steakhouse & Sushi, Durham
02.2014 - 02.2016
Waitstaff
Twisted Noodles, Durham & Chapel Hill
11.2010 - 01.2014
High School Diploma -
East Chapel Hill High School
Similar Profiles
Rylan CamaraRylan Camara
Server at Carolina Meadows Retirement CommunityServer at Carolina Meadows Retirement Community
Peggy WisemanPeggy Wiseman
Senior Line Cook at Carolina Meadows Retirement CommunitySenior Line Cook at Carolina Meadows Retirement Community
Venus WilkesVenus Wilkes
CNA/RNA at Casa De Las Campanas, A Continuing Care Retirement CommunityCNA/RNA at Casa De Las Campanas, A Continuing Care Retirement Community