Ayeesha Shah
Atlanta,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Medical Assistant for the Liver Department
Emory Hospital Atlanta Gastroentrology Associates
09.2022 - Current
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
Medical Assistant
Urgent Care
08.2016 - 05.2021
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Delta Air Lines
09.2018 - 09.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Updated account information to maintain customer records.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
Sales Representative
BCBGMAXAZRIA
01.2014 - 06.2016
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Trained and mentored new sales representatives.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Developed and actualized customer service initiatives to decrease wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Certificate of Completion - Beauty
Falalashes Expert Lash + Brow Course
01.2022
Medical Assisting
Bluecliff College
New Orleans, LA06.2017
Bachelor of Science - Biology
Dillard University
New Orleans, LA06.2014
Skills
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Sales Quota Achievement
- Excellent Attention to Detail
Timeline
Medical Assistant for the Liver Department
Emory Hospital Atlanta Gastroentrology Associates
09.2022 - Current
Customer Service Representative
Delta Air Lines
09.2018 - 09.2020
Medical Assistant
Urgent Care
08.2016 - 05.2021
Sales Representative
BCBGMAXAZRIA
01.2014 - 06.2016
Certificate of Completion - Beauty
Falalashes Expert Lash + Brow Course
Medical Assisting
Bluecliff College
Bachelor of Science - Biology
Dillard University
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