Summary
Overview
Work History
Education
Skills
Timeline
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Ayeesha Shah

Atlanta,GA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Medical Assistant for the Liver Department

Emory Hospital Atlanta Gastroentrology Associates
09.2022 - Current
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.

Medical Assistant

Urgent Care
08.2016 - 05.2021
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Customer Service Representative

Delta Air Lines
09.2018 - 09.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services and company information.
  • Updated account information to maintain customer records.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.

Sales Representative

BCBGMAXAZRIA
01.2014 - 06.2016
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Trained and mentored new sales representatives.
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

Certificate of Completion - Beauty

Falalashes Expert Lash + Brow Course
01.2022

Medical Assisting

Bluecliff College
New Orleans, LA
06.2017

Bachelor of Science - Biology

Dillard University
New Orleans, LA
06.2014

Skills

  • Teamwork and Collaboration
  • Attention to Detail
  • Time Management
  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
  • Sales Quota Achievement
  • Excellent Attention to Detail

Timeline

Medical Assistant for the Liver Department

Emory Hospital Atlanta Gastroentrology Associates
09.2022 - Current

Customer Service Representative

Delta Air Lines
09.2018 - 09.2020

Medical Assistant

Urgent Care
08.2016 - 05.2021

Sales Representative

BCBGMAXAZRIA
01.2014 - 06.2016

Certificate of Completion - Beauty

Falalashes Expert Lash + Brow Course

Medical Assisting

Bluecliff College

Bachelor of Science - Biology

Dillard University

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Ayeesha Shah