Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ayelen Ortiz

Falls Church,VA

Summary

Equipped to handle front desk operations, greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Enthusiastic Leasing Consultant with comprehensive experience and an in-depth understanding of fair housing laws. Processes rental applications and obtains required documents to schedule move-ins and prepare lease files. Utilizes successful sales techniques to present available properties to prospective residents.

Overview

5
5
years of professional experience

Work History

Leasing Consultant

Dreyfuss Management
Falls Church, VA
08.2023 - Current
  • Conducted property tours to showcase amenities and highlight community features.
  • Assisted clients in completing rental applications and lease agreements.
  • Managed tenant inquiries through phone, email, and in-person communication.
  • Coordinated move-in processes, including inspections and key handovers.
  • Collaborated with maintenance teams to address resident service requests promptly.
  • Prepared lease agreements, collected security deposits and rent payments from tenants.
  • Handled incoming calls regarding availability of units, pricing information and other inquiries.
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Tracked leads using CRM software and followed up with interested parties.
  • Updated resident data into property management software system daily.
  • Processed transfer requests from existing tenants who wished to move within the same building or complex.
  • Conducted background checks on applicants.
  • Ensured that all paperwork was completed accurately in accordance with company policy.
  • Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
  • Monitored competition in local markets to identify trends in pricing or amenities offered by competing properties.
  • Completed day-to-day duties accurately and efficiently.
  • Scheduled regular pest control treatments for extermination purposes, and send out notifications to residents in a timely manner.

Receptionist

Fair City Mall Dental Care
Fairfax, VA
11.2022 - Current
  • Serve patients by greeting, welcoming and directing to appropriate personnel.
  • Deliver administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Answer average of calls and emails daily.
  • Answer multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Schedule appointments, confirmations and maintained and updated appointment calendars.
  • Monitor reception area to provide consistently safe, hazard-free environment for customers.
  • Protect clients' rights by maintaining confidentiality of personal and financial information.
  • Maintain patient accounts by obtaining, recording and updating personal and financial information.
  • Supplie callers with office address and directions, employee email addresses and phone extensions.
  • Transmit information or documents to customers through email, mailings or facsimile machine.
  • Investigate and analyzed client complaints to identify and resolve issues.
  • Prioritize workload to achieve maximum output and meet customer deadlines.
  • Handle insurance claims, payments and insurance verifications.
  • Prepare staff scheduling before morning meetings.
  • Unforward calls, turn lights and music on.
  • Make sure all lab cases are delivered on time for patient.

POST

DELIVERY, The Washington Post
Fairfax, VA
06.2020 - 12.2022
  • Sorted mail for delivery, arranging it in delivery sequence
  • Delivered mail to residences and business establishments along specified routes by walking and/or driving, using a combination of satchels, carts, cars, and small trucks
  • Returned to the post office with mail collected from homes, businesses, and public mailboxes
  • Hold mail for customers who are away from delivery locations
  • Meet schedules for the collection and return of mail
  • Maintained accurate records of deliveries
  • Provided customers with change of address cards and other forms
  • Traveled to post offices to pick up the mail for routes and/or pick up mail from postal relay boxes.

Assistant Coach

No Panic Volleyball Club
Fairfax, VA
01.2020 - 05.2020
  • Created and utilized training drills to improve team cohesiveness and performance.
  • Assisted coach in organizing practices at home and away.
  • Encouraged athletes, fellow coaches and parents to engage in good sportsmanship with competitors.
  • Notified head coach of problems with discipline, performance and other decision-making areas.
  • Developed training and exercise programs to meet individual requirements and team play strategies.
  • Assessed player abilities and assigned positions according to individual strengths.
  • Observed health and safety guidelines and protocols during practice sessions and game to help players avoid injuries.
  • Guided athletes with encouragement, motivation and nutritional advice to support athletic performance and overall well-being. Educated athletes in rules, strategies, sportsmanship and performance principles.
  • Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses.
  • Conducted exercising drills to improve flexibility, stamina and strength of each player.
  • Trained athletes in proper use of equipment for safety and maximum results.
  • Communicated with coaches and athletes to discuss tournaments, competitions and other events.
  • Analyzed strengths and weaknesses of opposing teams to develop game strategies.

Education

High School Diploma -

Falls Church High School
Falls Church, VA
06.2020

Skills

  • Bilingual
  • Fast Learner
  • Team Player
  • Multi-Line Telephone Skills
  • Organization and Efficiency
  • Scheduling and Calendar Management
  • Reliable and Punctual
  • Positive Attitude and Energetic
  • Multitasking and Prioritization
  • Data Entry
  • Customer service
  • CRM software
  • Fair housing policies
  • Application processing

References

Available upon request.

Timeline

Leasing Consultant

Dreyfuss Management
08.2023 - Current

Receptionist

Fair City Mall Dental Care
11.2022 - Current

POST

DELIVERY, The Washington Post
06.2020 - 12.2022

Assistant Coach

No Panic Volleyball Club
01.2020 - 05.2020

High School Diploma -

Falls Church High School

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