Summary
Work History
Education
Skills
Languages
Timeline
AssistantManager
Ayelet Shani-Seemann

Ayelet Shani-Seemann

Israel

Summary

Multilingual, customer-facing seasoned professional, with a proven track record increasing revenue and profit substantially through business development, customer retention, and operations. Strategic thinker with sharp analytical skills and a strong understanding of business within the global arena. Strong presentation, and training skills. Team player, independent and self-driven.

Work History

Customer Success Manager

Deel
09.2022 - Current
  • Established strong relationships with key customers, resulting in increased customer loyalty and reduced churn (
  • Provided business and product knowledge in support of post-sales activities.
  • Collaborated with sales, operation and product teams to address customer success objectives.
  • Hosted virtual meetings with clients ranging from formal QBR reviews to end-user platform training.
  • Led problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
  • BOB $4M ARR, 96% MRR Retention, 99% Logo retention

CUSTOMER SUCCESS MANAGER

Isotopia Molecular Imaging
03.2022 - 08.2022
  • Main point of contact for customers worldwide
  • Supported customers in transitions from sales prospects to active users of company's products
  • Managed B2B customer relationships and support customers throughout their life cycle
  • Oversaw supply-demand chain, coordinating different functions within the company such as sales, marketing, quality, accounting, and logistics
  • Increased customer retention, up sale, manage crises, solve issues, and drive customer satisfaction.

BUSINESS OWNER, Advisor

Cruise Planners
01.2010 - 01.2020
  • Built, designed, developed, and lead independent business, responsible for business development, sales, marketing (traditional and social media), accounting and customer relations
  • Marketing and sales B2B and B2C, identifying and leveraging new opportunities to expand the scope of business, achieving KPIs, consulting customers and upselling
  • Yearly sales of $1M
  • SaaS based system
  • Created strategic partnerships with international and local companies as well as vendor partnerships with local and global service providers
  • Advised, created, sold & implemented tailor-made individual touring programs for all high-end VIP clients
  • Invited as an expert presenter in different venues to talk about travel related topics
  • Business Operations: Managed the business transaction from pre to post sale - End to End

ACCOUNT MANAGER/ CSM & BUSINESS OPERATIONS LEAD

Agere Systems (Semiconductors Tech Co.)
01.2001 - 01.2008
  • Managed all communications with key customers, emphasis on post sale (Western Digital, Samsung, Fujitsu, Toshiba, and others)
  • Account responsibility $25M-$150M
  • Built and developed this role
  • Daily communications with the U.S
  • And Asia manufacturing plants (Singapore, Thailand, Japan, Korea, Malaysia)
  • Crises management related to meeting KPIs, communication, analyzing data and formulating solutions
  • Project Management: Managed engineers, planners, product managers and salespeople throughout the project cycle
  • Implementing processes and work practices with a deep understanding of customer needs to improve satisfaction
  • Partner in price negotiation to increase order volume by while improving profitability
  • Record Revenue of $12M/ quarter.

Education

PoMa (Product Operation Management) -

Jolt, Israel

Mini MBA in Health Care Management -

University of St. Thomas, MN, USA

Post Masters' Program (Marketing and Leadership) -

Baruch College, CUNY, USA

MSc Human Resource Management and Training -

Leicester University, UK

B. Ed. Exercise Physiology and Cardiovascular Rehabilitation -

Zinmann College, Wingate Institute, ISR

Skills

  • Client Relationship Building
  • Customer Account Management
  • Strategic Planning
  • Business Development
  • Salesforce
  • Gainshight
  • Jira
  • Zendesk
  • Slack
  • Vitally

Languages

Hebrew
English
French

Timeline

Customer Success Manager

Deel
09.2022 - Current

CUSTOMER SUCCESS MANAGER

Isotopia Molecular Imaging
03.2022 - 08.2022

BUSINESS OWNER, Advisor

Cruise Planners
01.2010 - 01.2020

ACCOUNT MANAGER/ CSM & BUSINESS OPERATIONS LEAD

Agere Systems (Semiconductors Tech Co.)
01.2001 - 01.2008

PoMa (Product Operation Management) -

Jolt, Israel

Mini MBA in Health Care Management -

University of St. Thomas, MN, USA

Post Masters' Program (Marketing and Leadership) -

Baruch College, CUNY, USA

MSc Human Resource Management and Training -

Leicester University, UK

B. Ed. Exercise Physiology and Cardiovascular Rehabilitation -

Zinmann College, Wingate Institute, ISR

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Ayelet Shani-Seemann