Ayema Jackson
Fredericksburg,VA
Summary
Proven Guest Service Representative with a track record of enhancing guest satisfaction at Home2 Suites by Hilton Hotel. Skilled in reservation management and customer service, adept at resolving complaints to boost guest relations. Excelled in fostering loyalty through exceptional service, contributing to a positive reputation. Demonstrates strong financial transaction abilities and teamwork, ensuring a seamless guest experience. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Guest Service Representative
Home2 Suites by Hilton Hotel
06.2023 - Current
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
Guest Service Associate
European Wax Center
08.2022 - 03.2023
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
- Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
- Handled phone inquiries professionally, contributing to increased bookings and repeat customers.
- Walked through properties to maximize guest safety and clear areas of trash and debris.
Guest Service Associate
European Wax Center
11.2021 - 05.2022
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
Education
High School Diploma -
Fairfax High School
06.2021
Skills
- Customer Service
- Computer Skills
- Guest accommodations
- Detail Oriented
- Guest Relations
- Financial Transactions
- Payment Processing
- Guest Orientation
- Reservation Processing
- Reservation Management
- Clear Communication
- Multitasking Abilities
- Teamwork and Collaboration
- Training and mentoring
- Reservation coordination
Timeline
Guest Service Representative
Home2 Suites by Hilton Hotel
06.2023 - Current
Guest Service Associate
European Wax Center
08.2022 - 03.2023
Guest Service Associate
European Wax Center
11.2021 - 05.2022
High School Diploma -
Fairfax High School
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