Detail-oriented professional with a strong background in customer service and financial transactions. Proven ability to enhance guest experiences while maintaining accountability and compliance with health regulations.
Work History
Front of House Employee
11 Months
Elways DIA | 09.2025 - Current
Collaborated with management to create and maintain an inviting atmosphere for guests.
Enforced health and safety regulations to promote a safe dining environment for guests and staff.
Handled cash register transactions accurately, maintaining accountability for financial exchanges.
Monitored inventory levels of supplies and communicated needs to ensure uninterrupted service delivery.
Customer Service Cashier
2 Years 7 Months
Modern Market DIA | 01.2024 - Current
Processed customer transactions efficiently using point-of-sale systems.
Managed cash drawer, ensuring accuracy and accountability in daily reconciliations.
Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Trained new staff on operational procedures and customer service standards.
Front of House Employee
2 Years 9 Months
Rootdown Denver | 01.2023 - 10.2025
Delivered exceptional customer service by promptly addressing guest inquiries and resolving concerns.
Managed front of house operations, ensuring smooth workflow between dining and kitchen staff.
Trained and mentored new employees on restaurant policies, service standards, and menu knowledge.
Implemented efficient seating arrangements to optimize dining capacity during peak hours.
Consular Assistant
5 Years 5 Months
US EMBASSY ADDIS ABABA | 01.2016 - 06.2021
Facilitated visa application processes, ensuring compliance with regulations and timely updates for applicants.
Coordinated appointment scheduling, managing high-volume inquiries with efficiency and attention to detail.
Conducted document verification, maintaining accuracy in assessing eligibility for consular services.
Assisted in training new staff on procedures and systems, fostering a collaborative work environment.