Ayerim Williams
La Puente,CA
Summary
Hardworking and passionate job seeker. Ready to help team achieve company goals. Versatile professional with a proven track record at all my Target, excelling in fast-paced environments through exceptional teamwork, communication, and problem-solving skills. Fluent in Spanish, adept at fostering customer relationships, and enhancing satisfaction. Achieved significant improvements in product reliability and customer service standards, demonstrating a strong work ethic and attention to detail.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Food and Beverage Expert
Target
08.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Car Salesperson
La City Cars
07.2024 - 08.2024
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Managed approximately 100+ incoming calls, emails and faxes per day from customers
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Facilitated clear communication between dealership and customers during the finalization of sales transactions, ensuring all parties were fully informed throughout the process.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Engaged in friendly conversation with customer to better uncover individual needs.
Front Desk Receptionist/Order Processing Clerk
Sundance Window Covering
05.2018 - 04.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managing endless 8incoming calls, emails and faxes per day from customers
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Developed a thorough understanding of product offerings and pricing structures, allowing for accurate order entry and preventing potential conflicts or misunderstandings with clients.
Quality Control Inspector
California Specifically Painting
03.2014 - 04.2018
- Communicated with production team members about quality issues.
- Inspected 1000 units of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Collaborated with production teams to identify root causes of quality issues, leading to significant improvements in product reliability.
- Monitored product quality at all stages of production process.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
Customer Support Specialist
CVS Pharmacy
01.2013 - 03.2014
- Monitored customer satisfaction by conducting surveys and gathering feedback post-interaction.
- Recorded customer interactions by updating CRM systems with detailed notes and follow-up actions.
- Handled customer inquiries by providing clear and accurate information about products and services.
- Coordinated with sales and marketing teams to ensure customer needs aligned with service offerings.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Helped large volume of customers 50 + every day with positive attitude and focus on customer satisfaction.
Customer Service Cashier
Office Depot
01.2010 - 02.2013
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Managed approximately 50+ incoming calls, emails and faxes per day from customers
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Answered product questions using knowledge of sales and store promotions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Food Manager
Subway
09.2004 - 01.2010
- Managed daily operational tasks such as staff scheduling, budgeting, ordering supplies.
- Reduced food waste by closely monitoring inventory levels and adjusting purchasing decisions accordingly.
- Enhanced customer satisfaction by implementing new food safety protocols and ensuring proper food handling procedures.
- Achieved consistent Food Safety Inspection scores by maintaining a clean, organized, and compliant working environment.
- Coordinated catering services for special events, leading to increased revenues from this service line.
Education
High School Diploma -
Arroyo High School
El Monte, CA06.2004
Skills
- Fluent in Spanish
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Excellent communication
- Email and telephone etiquette
- Attention to detail
- Overcoming objections
Languages
Spanish
Native or Bilingual
Timeline
Food and Beverage Expert
Target
08.2024 - Current
Car Salesperson
La City Cars
07.2024 - 08.2024
Front Desk Receptionist/Order Processing Clerk
Sundance Window Covering
05.2018 - 04.2020
Quality Control Inspector
California Specifically Painting
03.2014 - 04.2018
Customer Support Specialist
CVS Pharmacy
01.2013 - 03.2014
Customer Service Cashier
Office Depot
01.2010 - 02.2013
Food Manager
Subway
09.2004 - 01.2010
High School Diploma -
Arroyo High School
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