Anthony Ayesh
Milwaukee,WI
Summary
Customer service professional with more than 17 years of experience working with clients. Consistent positive interactions with customers and client retention have resulted in increases sales revenue every year. Proven ability to provide excellent customer service in busy environments. Ability to learn customers' needs and offer them tailored services.
Overview
32
32
years of professional experience
Work History
Service Manager
Muffler Magic Complete Car Care
Milwaukee, WI
02.2016 - Current
- Met with clients to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Maintained effective customer service by responding to service requests quickly to increase overall sales.
- Trained less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
- Guided techs on automotive repair, tool usage and equipment operation.
- Maintained effective customer service by responding to service requests quickly to increase overall sales.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Analyzed account information to improve and optimize customer relations.
- Followed up with customers during and after installations to verify satisfaction.
- Created written work orders and obtained customer consent to proceed.
- Updated existing customers on new products, updated services and changes in accounts to maintain good rapport and increase sales 10% every year since start of employment.
- Built email marketing list of over 6,000 active subscribers.
- Established client list of over 4600 clients in 5 years.
Mystery Shopper
A Closer Look
Norcross, GA
03.2017 - Current
- Worked independently with minimal supervision.
- Collected clear requirements from clients and updated each regularly on evaluation progression and to obtain additional objectives.
- Tracked employees of client through routine and notable activities and documented findings with photographs and audio recordings.
- Uploaded all evidence into case management system each day.
- Performed undercover operations such as evaluating performance or honesty of employees by posing as customers or employees.
- Worked flexible hours; night, weekend, and holiday shifts.
- Submitted at least 50 reports per year.
Mystery Shopper
Service Scouts
Incline Village, NV
10.2016 - 10.2019
- Worked independently with minimal supervision.
- Exceptional computer skills
- Collaborated with managers to provide feedback for clients and recommend changes to meet emerging trends. Report service issues and unknown safety hazards.
- Kept detailed records of daily activities through online database.
- Consulted with managers to supply accurate product and service information to clients.
- Compiled exceptional notes on movements of individuals and collected documentation.
- Tracked employees through routine and notable activities and documented findings with photographs.
- Uploaded all evidence into case management system each day.
- Performed undercover operations such as evaluating performance or honesty of employees by posing as customers or employees.
- Worked flexible hours; night, weekend, and holiday shifts.
- Submitted at least 30 reports per year.
Service Manager
The Quiet Zone
Milwaukee, WI
11.2005 - 03.2016
- Met with clients to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Guided techs on automotive repair, tool usage and equipment operation.
- Maintained effective customer service by responding to service requests quickly to increase overall sales.
- Maintained effective customer service by responding to service requests quickly to increase overall sales.
- Followed up with customers during and after installations to verify satisfaction.
- Updated existing customers on new products, updated services and changes in accounts to maintain good rapport and increase sales.
- Managed over 60 customer calls per day.
- Increases sale by at least 10% every year of employment.
Assistant Manager
ShopRite-Family Business
San Bernardino , CA
07.2002 - 07.2005
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Sales Associate
Boston Store
Greendale , WI
09.1998 - 05.2002
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Education
Bachelor of Science - International Business Management
University of Wisconsin - Milwaukee
Milwaukee, WI06.2002
High School Diploma -
Greenfield High School
Greenfield, WI06.1998
Skills
- Excellent relationship building and people skills
- Strong work ethic
- Strong time-management organization and analytical skills
- Verbal and Written Communication
- Business Development
- Effective Customer Communication
- Confidential Records Management
- Time Management
- Customer Relationship Management
- Customer Service
- Effective Selling Techniques
- Proficient in Microsoft Office Applications
- Employee Observations
- Detailed Report Writing
Languages
Arabic
Native or Bilingual
Timeline
Mystery Shopper
A Closer Look
03.2017 - Current
Mystery Shopper
Service Scouts
10.2016 - 10.2019
Service Manager
Muffler Magic Complete Car Care
02.2016 - Current
Service Manager
The Quiet Zone
11.2005 - 03.2016
Assistant Manager
ShopRite-Family Business
07.2002 - 07.2005
Sales Associate
Boston Store
09.1998 - 05.2002
Bachelor of Science - International Business Management
University of Wisconsin - Milwaukee
High School Diploma -
Greenfield High School
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