Ayesha Brown
Huntersville,North Carolina
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
11
11
years of professional experience
Work History
City Letter Carrier
United States Postal Service, USPS
Concord, NC
08.2021 - Current
- Delivered mail and packages to residences and businesses on a daily basis.
- Prepared outgoing mail by affixing postage, sorting, and weighing parcels.
- Operated company vehicle in a safe manner while delivering mail along the assigned route.
- Maintained records of items delivered or collected for delivery.
- Collected payments for CODs, stamps, and other services rendered.
Store Manager
Circle K Gas Station
Charlotte, NC
05.2017 - 08.2021
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Organized promotional events to increase product awareness.
- Recruited, trained and supervised new employees.
- Analyzed financial data to identify areas of improvement.
PCA
Hunters Village
Huntersville, NC
03.2015 - 06.2018
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
- Collaborated with family members and other healthcare professionals to develop individualized care plans for each patient's needs.
- Educated families about proper nutrition for their loved ones in order to maintain good health.
- Accompanied clients to doctor's appointments and outings when necessary.
Assistant Manager
Harris Teeter Grocery Store
Huntersville, NC
02.2013 - 05.2015
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
Education
Some College (No Degree) - Medical Administration Assistant
Ultimate Medical Academy - Clearwater
Clearwater, FL09-2024
Degree Medical - EKG
CPCC
Charlotte,NC08-2019
Skills
- Product Merchandising
- Guest Services
- Customer Complaint Resolution
- Payment Collection
- Telephone management
- Customer inquiries
- Financial overage analysis
- Retail Merchandising
Timeline
City Letter Carrier
United States Postal Service, USPS
08.2021 - Current
Store Manager
Circle K Gas Station
05.2017 - 08.2021
PCA
Hunters Village
03.2015 - 06.2018
Assistant Manager
Harris Teeter Grocery Store
02.2013 - 05.2015
Some College (No Degree) - Medical Administration Assistant
Ultimate Medical Academy - Clearwater
Degree Medical - EKG
CPCC