Ayesha Brown
Weehawken,NJ
Summary
Dynamic Office Manager and Pharmacy Technician with a proven track record at Performance Health and Walgreens. Excelled in staff management and policy implementation, enhancing team productivity by 20%. Skilled in customer service and organizational tasks, adept at fostering positive relationships and maintaining high efficiency.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Office Manager
Performance Health
11.2015 - 01.2025
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Pharmacy Technician
Walgreens
09.2009 - 11.2015
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
Education
Pharmacy Technician Program -
City College of New York
New York, NY11-2010
High School Diploma -
DeWitt Clinton Highschool
Bronx, NY06-2000
Skills
- Customer service
- Organizational skills
- Office administration
- Data entry
- Clear oral/written communication
- Scheduling and calendar management
- Administrative support
- Clerical support
- Mail handling
- Scheduling coordination
- Staff management
- Employee supervision
- Training and coaching
- Policy implementation
- Meeting planning
Certification
Certified Pharmacy Technician (CPhT)
Timeline
Office Manager
Performance Health
11.2015 - 01.2025
Pharmacy Technician
Walgreens
09.2009 - 11.2015
Pharmacy Technician Program -
City College of New York
High School Diploma -
DeWitt Clinton Highschool
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