Ayesha Depay
Harrisonburg,VA
Summary
Remote work professional with a talent for juggling multiple tasks at once and working under stressful circumstances. Excellent interpersonal and communication skills. Outstanding problem-solving abilities and an analytical mindset. Proficient in collecting and compiling data and troubleshooting technical difficulties.
Overview
16
16
years of professional experience
Work History
Admission Counselor
Monroe College
Remote
08.2021 - Current
- Manages the student admission coordination including intake assessments, student data analysis, and program recommendations to ensure a comprehensive enrollment process is achieved
- Implements effective desk prioritization strategies to manage approximately 14% of all student assessment virtual calls and consistently exceeds a weekly admission interview rate goal of 65%
- Employs innovative counseling techniques for new student call campaigns to increase institutional awareness and call conversions resulting in an average 10% new student enrollment growth rate
- Leverages social intelligence and cultural sensitivity skills to build credibility, camaraderie, and rapport among staff and students fostering diversity, equity, and inclusion for all stakeholders
- Compiles academic reports and drafted official letters.
Direct Support Professional -PRN
Good Life Corporation
New Market, VA
02.2022 - 03.2023
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
- Led patient or group recreational activities for enhanced patient outcomes.
- Consulted with different healthcare disciplines to offer important mental health support to patients.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
Director of Activities
Rosewood Village Assisted Living Hollymead
Charlottesville, VA
03.2020 - 08.2021
- Managed and supervised a 2- person team of activity staff to ensure sufficient recreational program performance
- Organized social activities for the enjoyment, intellectual stimulation, and psychological well-being of residents which resulted in 2020 Our Health Best Assisted Living Gold Winner Award
- Built strong relationships with family members of residents and averaged a 90% client satisfactory rating
- Managed an annual program budget of $15,000 and demonstrated fiscally responsible business practices through effective resource allocation, scheduling, and coordinating of recreational programs while maintaining high-quality service standards
Program Coordinator- Assistant Director
Emagination Computer Camps
01.2016
- Managed 14 counselors providing a full range of outdoor and indoor recreational activities for 143 campers ages 8-17
- Planned, coordinated, and executed off-site field activities including skills assessments, accommodations, dietary restrictions, and service arrangements aligned with negotiated budget parameters
- Maintained compliance with all safety, quality, and regulatory standards ensuring organizational goals were achieved
Vocational Counselor
Lorraine Montenegro Women and Children’s Residence
01.2018 - 01.2020
- Managed the vocational care coordination including intake assessments, client data analysis, program enrollment, and counseling support to ensure comprehensive care is achieved
- Collaborated with client and clinical team to provide an individualized vocational plan and goal
- Researched community resources and other organizations to provide recommendations for client referrals
Intern Tree Of Life Attractions Associate
Disney’s Animal Kingdom
Kissimmee, FL
01.2007 - 08.2008
- Welcomed guests by delivering themed narrations or story lines and providing attraction information.
- Enforced safety practices and procedures during attraction operation.
- Organized work area with trash removal and personal item storage monitoring.
- Instructed guests to follow safety procedures when exiting ride.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
Education
Bachelor of Science - Therapeutic Recreation
Lehman College of CUNY
2018
Associate of Science - Therapeutic Recreation
Bronx Community College
2014
Skills
- Care Management & Coordination
- Comprehensive Communication
- Knowledge of Slate
- Microsoft suite: Teams, Outlook, Word, PowerPoint, and Excel
- Customer Service
- Client Data Analysis
- Team Leadership
- Cloud Based: Zoom, Google Drive, Sheets, Doc sign, Dropbox
Timeline
Direct Support Professional -PRN
Good Life Corporation
02.2022 - 03.2023
Admission Counselor
Monroe College
08.2021 - Current
Director of Activities
Rosewood Village Assisted Living Hollymead
03.2020 - 08.2021
Vocational Counselor
Lorraine Montenegro Women and Children’s Residence
01.2018 - 01.2020
Program Coordinator- Assistant Director
Emagination Computer Camps
01.2016
Intern Tree Of Life Attractions Associate
Disney’s Animal Kingdom
01.2007 - 08.2008
Bachelor of Science - Therapeutic Recreation
Lehman College of CUNY
Associate of Science - Therapeutic Recreation
Bronx Community College