Ayesha Depay
Harrisonburg,VA
Summary
Remote work professional with a talent for juggling multiple tasks at once and working under stressful circumstances. Excellent interpersonal and communication skills. Outstanding problem-solving abilities and an analytical mindset. Proficient in collecting and compiling data and troubleshooting technical difficulties.
Overview
16
16
years of professional experience
Work History
Admission Counselor
Monroe College
08.2021 - Current
- Manages the student admission coordination including intake assessments, student data analysis, and program recommendations to ensure a comprehensive enrollment process is achieved
- Implements effective desk prioritization strategies to manage approximately 14% of all student assessment virtual calls and consistently exceeds a weekly admission interview rate goal of 65%
- Employs innovative counseling techniques for new student call campaigns to increase institutional awareness and call conversions resulting in an average 10% new student enrollment growth rate
- Leverages social intelligence and cultural sensitivity skills to build credibility, camaraderie, and rapport among staff and students fostering diversity, equity, and inclusion for all stakeholders
- Compiles academic reports and drafted official letters.
Direct Support Professional -PRN
Good Life Corporation
02.2022 - 03.2023
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
- Led patient or group recreational activities for enhanced patient outcomes.
- Consulted with different healthcare disciplines to offer important mental health support to patients.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
Director of Activities
Rosewood Village Assisted Living Hollymead
03.2020 - 08.2021
- Managed and supervised a 2- person team of activity staff to ensure sufficient recreational program performance
- Organized social activities for the enjoyment, intellectual stimulation, and psychological well-being of residents which resulted in 2020 Our Health Best Assisted Living Gold Winner Award
- Built strong relationships with family members of residents and averaged a 90% client satisfactory rating
- Managed an annual program budget of $15,000 and demonstrated fiscally responsible business practices through effective resource allocation, scheduling, and coordinating of recreational programs while maintaining high-quality service standards
Program Coordinator- Assistant Director
Emagination Computer Camps
01.2016
- Managed 14 counselors providing a full range of outdoor and indoor recreational activities for 143 campers ages 8-17
- Planned, coordinated, and executed off-site field activities including skills assessments, accommodations, dietary restrictions, and service arrangements aligned with negotiated budget parameters
- Maintained compliance with all safety, quality, and regulatory standards ensuring organizational goals were achieved
Vocational Counselor
Lorraine Montenegro Women and Children’s Residence
01.2018 - 01.2020
- Managed the vocational care coordination including intake assessments, client data analysis, program enrollment, and counseling support to ensure comprehensive care is achieved
- Collaborated with client and clinical team to provide an individualized vocational plan and goal
- Researched community resources and other organizations to provide recommendations for client referrals
Intern Tree Of Life Attractions Associate
Disney’s Animal Kingdom
01.2007 - 08.2008
- Welcomed guests by delivering themed narrations or story lines and providing attraction information.
- Enforced safety practices and procedures during attraction operation.
- Organized work area with trash removal and personal item storage monitoring.
- Instructed guests to follow safety procedures when exiting ride.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
Education
Bachelor of Science - Therapeutic Recreation
Lehman College of CUNY
2018
Associate of Science - Therapeutic Recreation
Bronx Community College
2014
Skills
- Care Management & Coordination
- Comprehensive Communication
- Knowledge of Slate
- Microsoft suite: Teams, Outlook, Word, PowerPoint, and Excel
- Customer Service
- Client Data Analysis
- Team Leadership
- Cloud Based: Zoom, Google Drive, Sheets, Doc sign, Dropbox
Timeline
Direct Support Professional -PRN
Good Life Corporation
02.2022 - 03.2023
Admission Counselor
Monroe College
08.2021 - Current
Director of Activities
Rosewood Village Assisted Living Hollymead
03.2020 - 08.2021
Vocational Counselor
Lorraine Montenegro Women and Children’s Residence
01.2018 - 01.2020
Program Coordinator- Assistant Director
Emagination Computer Camps
01.2016
Intern Tree Of Life Attractions Associate
Disney’s Animal Kingdom
01.2007 - 08.2008
Bachelor of Science - Therapeutic Recreation
Lehman College of CUNY
Associate of Science - Therapeutic Recreation
Bronx Community College
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