Ayesha Farheen
Catonsville,MD
Summary
Resourceful Customer Service Executive known for exceptional productivity and efficient task completion. Specialize in conflict resolution, customer relationship management, and effective communication. Excel in active listening, empathy, and problem-solving to enhance customer satisfaction and loyalty.
Overview
1
1
year of professional experience
Work History
Customer Service Executive
HSBC Auto Finance
HYDERABAD, India
06.2008 - 06.2009
- Processed payments received from customers by check, money order, or electronic transfer.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Performed follow-up calls to customers regarding their inquiries or orders.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Provided customer service to resolve issues related to overdue accounts.
- Investigated and resolved discrepancies on customer accounts.
- Developed and maintained strong customer relationships to ensure payment of overdue accounts.
Customer Service Executive
HSBC Auto Finance
Hyderabad, Telangana
Education
MBA - Accounting And Finance
Kakatiya University
India05-2007
Skills
- Excellent Communication Skills (Written and Verbal)
- Proficiency in MS Office and Automate Software
- Customer Needs Assessment
- Account Management
- Payment management
- Troubleshooting
- Patience and Persistence
Affiliations
- Participated in various management meet at state level and won awards for being a good public speaker.
- Paper Presentation award winner.
Languages
English
Full Professional
Hindi
Native/ Bilingual
Telugu
Full Professional
Urdu
Professional
Timeline
Customer Service Executive
HSBC Auto Finance
06.2008 - 06.2009
Customer Service Executive
HSBC Auto Finance
MBA - Accounting And Finance
Kakatiya University
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