Summary
Overview
Work History
Education
Skills
INTERNSHIP
Timeline
Generic

Ayesha Humphreys

New York

Summary

Dedicated housing specialist with a strong work ethic, eager to contribute to an organization and expand skills in clerical, administrative, and communication roles. Seeking opportunities to leverage experience and make a positive impact within a dynamic work environment. Committed to delivering high-quality service and fostering positive relationships with clients and colleagues. Excited to take on new challenges and grow professionally in the field of housing services.

Overview

18
18
years of professional experience

Work History

Client Specialist

Housing Preservation and Development (HPD)
12.2022 - Current
  • Take client calls and provide accurate, satisfactory answers to their inquiries and concerns
  • Review clients account in order to provide them with updates regarding their subsidy program as requested
  • Prepare and send appropriate correspondence as well as track responses
  • Assist with reviewing email accounts and virtual mail room in order to route documents to corresponding units
  • May perform administrative work in relation to records, files, invoices and reports including data entry and logging
  • Document case files and electronic records, files

Administrative Analyst (Temp Job)

Home energy assistance program
06.2022 - 09.2022
  • Assist the Intake area process by sorting mail in applications, preparing outgoing application packages, and logging in incoming applications accurately in the HEAP system.
  • Review clients' documents to ensure program guidelines are met, and research various HRA systems.
  • Accurately enter the client's information into the HEAP database system and process the application.
  • Assure the confidentiality of all records and applications for HEAP clients.
  • Answer conference line phone calls to make appropriate referrals and answer inquiries about the HEAP program.

Community Associate

Homeless Street Outreach
06.2021 - 01.2022
  • Perform daily canvass observations throughout the five boroughs, information gathering, and assessments within subway stations and above-ground locations.
  • Perform low level engagements with homeless clients.
  • Perform special community-based observations, data collections, and community assessment assignments on an as-needed basis.
  • Participate in inter-agency engagements with potentially street-homeless clients.
  • Log observations of apparent homeless individuals using handheld devices

Administrative Assistant

New York-Presbyterian Hospital
02.2014 - 08.2018
  • Performed other related duties, as assigned.
  • Coordinated meetings or conference calls, as needed.
  • Recorded minutes at meetings and archived them accordingly.
  • Created various types of documentation using Microsoft Office.
  • Performed clerical duties such as photocopying, faxing, mail distribution, and filing.
  • Answered phones in a timely manner, using good customer service skills and judgment.
  • In charge of keeping inventory of all office supplies and placing replenishment orders as needed.

Qualified Professional Assistant

Community First
01.2007 - 01.2013
  • Take client calls and provide accurate, satisfactory answers to their inquiries and concerns
  • Review clients account in order to provide them with updates regarding their subsidy program as requested
  • Prepare and send appropriate correspondence as well as track responses
  • Assist with reviewing email accounts and virtual mail room in order to route documents to corresponding units
  • May perform administrative work in relation to records, files, invoices and reports including data entry and logging
  • Document case files and electronic records, files

Education

Certification - Patient Administration

Grace Institute
New York, NY
01.2020

Associates Degree - Applied Science

City University of New York
New York, NY
01.2018

Skills

  • Strong empathy
  • Exceptional communication
  • Client needs assessment
  • Performance tracking
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Problem-solving skills
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Calm and professional under pressure
  • Computer skills
  • Excellent communication
  • Reliability
  • Understanding customer needs
  • Customer service excellence
  • Team collaboration
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Problem resolution
  • Teamwork skills
  • Relationship building
  • Customer relations
  • Phone etiquette
  • Microsoft office
  • Call center experience
  • Team building
  • Data entry
  • Task prioritization
  • Stress tolerance
  • Self motivation
  • Interpersonal skills
  • Analytical thinking
  • Professionalism

INTERNSHIP

  • Project Stay, Health Educator
  • Conducted assessments and surveys to determine health education needs
  • Facilitated health education events, workshops, conferences, and presentations
  • Provided staff, community agencies, and organizations with access to health education resources.
  • Documented activities, recording information, and maintaining databases, as well as overseeing health education program staff and volunteers

Timeline

Client Specialist

Housing Preservation and Development (HPD)
12.2022 - Current

Administrative Analyst (Temp Job)

Home energy assistance program
06.2022 - 09.2022

Community Associate

Homeless Street Outreach
06.2021 - 01.2022

Administrative Assistant

New York-Presbyterian Hospital
02.2014 - 08.2018

Qualified Professional Assistant

Community First
01.2007 - 01.2013

Certification - Patient Administration

Grace Institute

Associates Degree - Applied Science

City University of New York

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