Ayesha I Asha
Woodside,NY
Summary
Results-oriented professional with extensive experience in Customer Service and Data Management at Sarah Care USA. Expertise in operational efficiency, onboarding processes, and team leadership to achieve project goals. Strong attention to detail and decision-making skills enhanced patient outcomes and streamlined administrative functions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
HR Administrator
1st Aide Home Care DBA Sarah Home Care
04.2025 - Current
- Reduced onboarding time by streamlining processes for new employee integration.
- Ensured data accuracy and compliance by managing employee records via HRIS software.
- Enhanced staff skills and service delivery through developed training programs.
- Increased employee satisfaction and retention by coordinating benefits enrollment and inquiries.
Intake Coordinator
Sarah Care USA
03.2023 - Current
- Enhanced patient satisfaction through effective intake process and communication.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information.
- Achieved high service efficiency by managing over 50 calls daily.
- Minimized data entry errors through thorough verification and attention to detail.
- Facilitated timely follow-ups, improving long-term patient health outcomes.
- Streamlined scheduling processes, reducing patient wait times significantly.
Administrator
SARAH CARE USA
02.2025 - 03.2025
- Maintained confidentiality of sensitive information per company policies and regulations.
- Updated personnel records and managed databases for efficient document management.
- Managed employee schedules for over 35 team members effectively and efficiently.
- Answered 60+ calls, processed 40+ faxes, and handled 100+ emails daily.
- Organized workflows and delegated tasks to ensure timely and quality project completion.
- Supervised administrative staff, providing feedback and mentorship for professional growth.
Manager of Business Development and Sales
Nabanno Restaurant and Party Center
01.2023 - 03.2023
- Boosted customer satisfaction through efficient account management and prompt issue resolution.
- Secured new customer relationships, achieving sales goals and service targets.
- Resolved over 100 customer issues daily, aligning solutions with company capabilities.
- Facilitated team meetings to share best practices, enhancing overall team performance.
- Collaborated with cross-functional teams to achieve shared sales and marketing goals.
- Monitored budgets closely, investing wisely in high-ROI promotional activities.
Manager
Narayanganj Travel Service
12.2017 - 07.2022
- Accomplished tasks efficiently, consistently meeting established deadlines and objectives.
- Maintained organized and safe environments for employees and patrons alike.
- Resolved customer disputes promptly, enhancing satisfaction and communication standards.
- Cross-trained employees to improve team flexibility and overall performance.
- Developed relationships with customers and suppliers, strengthening account management.
- Managed budget allocations effectively, prioritizing high-impact projects for optimal resource use.
- Created comprehensive risk management plans, reducing potential business disruptions.
- Forged partnerships with industry leaders, improving company reputation and business opportunities.
- Revamped customer service protocols, boosting satisfaction scores significantly through training.
- Executed targeted marketing strategies, effectively enhancing brand recognition and values.
Voluntary Tutor
ABC International School
01.2017 - 09.2017
- Fostered a positive and engaging learning environment through effective classroom management techniques.
- Increased student motivation by incorporating their personal interests and goals into lesson plans.
- Helped students overcome challenges related to time management, organization, note-taking techniques, leading them toward academic success.
- Provided constructive feedback to students on their progress, highlighting areas for improvement and reinforcing concepts already mastered.
- Provided one-on-one instruction for students struggling with specific subjects or concepts, resulting in improved understanding and grades.
- Assisted students in improving organizational skills and time management, leading to better overall academic performance.
- Supported academic growth by monitoring progress reports and adjusting tutoring plans as needed.
- Developed strong rapport with students, creating a comfortable atmosphere for open communication and constructive feedback.
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
- Developed methods to motivate and engage students in learning.
Education
MBA - Management
International American University
Los Angeles, CA05-2024
Master of Science - Chemistry
Govt. Tolaram College
Allama Iqbal Road, Chashara, Narayanganj, Dhaka, Bangl01-2021
Bachelor of Science - Chemistry
Govt. Tolaram College
Allama Iqbal Road, Chashara, Narayanganj, Dhaka01-2018
HSC -
Narayanganj Govt. Mohila College
Chashara, Narayanganj, Dhaka01-2013
SSC -
Narayanganj Govt. Girls High School
Sher-E-Bangla Road, Narayanganj, Dhaka01-2011
MBA - Management Information Systems
St. Francis College
179 Livingston ST Brooklyn, NY 1120104-2027
MBA - Management Information Systems
St. Francis College
179 Livingston Brooklyn04-2027
Skills
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
- Decision-making
- Administrative support
- Business administration
- New hire onboarding
- Events coordination
- Operations management
- Project management
- Information management
- Contract processing
- Contract administration
- Orientation and training
Accomplishments
I was working as an intake co-ordinator in my current company and now i have got a promotion to their company Administrator.I am enjoying my job and intend to do the best for my company.
Certification
I have achieved The PMP certificate.
I have 6 journal and 3 Awards as well.I have joined 6 conferences.
Also 1 Global Award.
Languages
Hindi
Professional Working
Bengali
Full Professional
Urdu
Professional Working
Timeline
HR Administrator
1st Aide Home Care DBA Sarah Home Care
04.2025 - Current
Administrator
SARAH CARE USA
02.2025 - 03.2025
Intake Coordinator
Sarah Care USA
03.2023 - Current
Manager of Business Development and Sales
Nabanno Restaurant and Party Center
01.2023 - 03.2023
Manager
Narayanganj Travel Service
12.2017 - 07.2022
Voluntary Tutor
ABC International School
01.2017 - 09.2017
Master of Science - Chemistry
Govt. Tolaram College
Bachelor of Science - Chemistry
Govt. Tolaram College
HSC -
Narayanganj Govt. Mohila College
SSC -
Narayanganj Govt. Girls High School
MBA - Management
International American University
MBA - Management Information Systems
St. Francis College
MBA - Management Information Systems
St. Francis College