Ayesha I Asha
Summary
Dynamic professional with extensive experience at Sarah Care USA, excelling in customer service and data management. Proven track record in enhancing operational efficiency and onboarding processes, while effectively leading teams to achieve project goals. Strong attention to detail and decision-making skills contributed to improved patient outcomes and streamlined administrative functions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrator
SARAH CARE USA
37-18 73rd ST Suit 301 Jackson Heights NY,11372.
03.2025 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Improved employee productivity with effective time management strategies for daily tasks.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Reduced overhead costs through careful budget management and resource allocation.
- Organized and executed quarterly staff training sessions, keeping team informed on latest administrative protocols and technology.
- Enhanced employee onboarding process, improving new hire satisfaction and reducing time to productivity.
- Developed comprehensive filing system that significantly improved document retrieval times.
- Improved team productivity with introduction of shared online calendar for tracking deadlines and appointments.
- Coordinated with IT department to upgrade software, ensuring all systems were up-to-date and running efficiently.
- Enhanced data security measures, conducted regular system backups to prevent data loss.
- Collected, arranged, and input information into database system.
- Developed effective improvement plans in alignment with goals and specifications.
Intake Coordinator
Sarah Care USA
37-18 73rd ST Jackson Heights NY,11372
03.2023 - Current
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Facilitated timely follow-up appointments for ongoing care management, leading to better long-term health outcomes for patients.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Managed sensitive patient information with utmost confidentiality, ensuring compliance with HIPAA regulations.
- Improved team efficiency with implementation of digital record-keeping systems.
- Coordinated with healthcare professionals to facilitate timely patient care, improving patient outcomes.
- Assisted with the training of new staff members to ensure consistent adherence to clinic policies and procedures for intake coordination tasks.
- Coordinated patient transfers smoothly, ensuring continuity of care.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Trained team members on new hotel services and products to support promotional efforts.
- Interceded between employees during arguments and diffused tense situations.
Manager of Business Development and Sales
Nabanno Restaurant and Party Center
37-22 73rd ST Jackson Heights NY,11372
01.2023 - 03.2023
- Enhanced customer satisfaction with efficient account management, timely follow-ups, and prompt resolution of issues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Led team meetings focused on sharing best practices which contributed significantly to overall team success.
- Collaborated with sales, marketing and other internal teams to meet shared goals.
- Managed budgets responsibly by monitoring expenses closely and making prudent investments in promotional activities that delivered high ROI.
- Coordinated with technical teams to ensure seamless product delivery and after-sales support, leading to increased customer retention rates.
- Managed accounts to retain existing relationships and grow share of business.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Prepared sales presentations for clients showing success and credibility of products.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Account Manager
Jackson Pharmacy
72-01 37th AVE Jackson Heights NY,11372.
12.2022 - 01.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Streamlined internal processes for better efficiency in account management tasks.
Manager
Narayanganj Travel Service
Army Market,Chashara,Narayanganj,Dhaka,Bangladesh
12.2017 - 07.2022
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Defined clear targets and objectives and communicated to other team members.
Voluntary Tutor
ABC International School
Chashara,Narayanganj,Dhaka,Bangladesh.
01.2017 - 09.2017
- Fostered a positive and engaging learning environment through effective classroom management techniques.
- Increased student motivation by incorporating their personal interests and goals into lesson plans.
- Helped students overcome challenges related to time management, organization, note-taking techniques, leading them toward academic success.
- Provided constructive feedback to students on their progress, highlighting areas for improvement and reinforcing concepts already mastered.
- Provided one-on-one instruction for students struggling with specific subjects or concepts, resulting in improved understanding and grades.
- Assisted students in improving organizational skills and time management, leading to better overall academic performance.
- Supported academic growth by monitoring progress reports and adjusting tutoring plans as needed.
- Developed strong rapport with students, creating a comfortable atmosphere for open communication and constructive feedback.
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
- Developed methods to motivate and engage students in learning.
Education
MBA - Management
International American University
Los Angeles, CA05-2024
Master of Science - Chemistry
Govt. Tolaram College
Allama Iqbal Road,Chashara,Narayanganj,Dhaka,Bangl01-2021
Bachelor of Science - Chemistry
Govt. Tolaram College
Allama Iqbal Road,Chashara,Narayanganj,Dhaka01-2018
HSC -
Narayanganj Govt. Mohila College
Chashara,Narayanganj,Dhaka01-2013
SSC -
Narayanganj Govt. Girls High School
Sher-E-Bangla Road,Narayanganj,Dhaka01-2011
Skills
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
- Decision-making
- Administrative support
- Business administration
- New hire onboarding
- Events coordination
- Operations management
- Project management
- Information management
- Contract processing
- Contract administration
- Orientation and training
Accomplishments
I was working as an intake co-ordinator in my current company and now i have got a promotion to their company Administrator.I am enjoying my job and intend to do the best for my company.
Certification
I have 4 certificate
Languages
Hindi
Professional Working
Bengali
Full Professional
Urdu
Professional Working
Timeline
Administrator
SARAH CARE USA
03.2025 - Current
Intake Coordinator
Sarah Care USA
03.2023 - Current
Manager of Business Development and Sales
Nabanno Restaurant and Party Center
01.2023 - 03.2023
Account Manager
Jackson Pharmacy
12.2022 - 01.2023
Manager
Narayanganj Travel Service
12.2017 - 07.2022
Voluntary Tutor
ABC International School
01.2017 - 09.2017
MBA - Management
International American University
Master of Science - Chemistry
Govt. Tolaram College
Bachelor of Science - Chemistry
Govt. Tolaram College
HSC -
Narayanganj Govt. Mohila College
SSC -
Narayanganj Govt. Girls High School