AYESHA KHAN
Carmel,IN
Summary
- Knowledge of data quality and data governance principles.
- Ability to collect, analyze and interpret data.
- Ability to complete and submit weekly, monthly, quarterly, and ad hoc reports as required or directed.
- Ability to write technical data processing reports.
- Communicate effectively to convey information (verbally and in writing) to others.
- Ability to establish and maintain effective working relationships with others.
- Ability to provide technical support.
- Data Analytics methods of analyzing and presenting data (SQL, Power BI, SSRS, SSIS, Tableau).
- Extensive knowledge about SQL SERVER development.
- Knowledgeable about the SSIS usage and different data flow and control flow tasks.
- Hands on with SSAS tabular model.
- Knowledge about Power BI reports and dashboards.
- Focused and enthusiastic to learn about new technologies and sustainable ways to improve the daily activities.
- Ability to review Program Specifications Document including Design Documents.
- Ability to process information logically.
- Excellent team player; highly organized; strong communication, decision making and adaptability skills. Self-directed, able to solve problems and make decisions independently.
Overview
17
17
years of professional experience
Work History
Technical Support Analyst
Department of Health
Florida
01.2020 - Current
- Identify valuable data sources and automate collection processes
- Undertake pre-processing of structured and unstructured data
- Data Analytics methods of analyzing and presenting data (SQL, Power BI, SSRS, SSIS, Tableau)
- Collaborate with engineering and product development teams
- Interpret, extract, and create reports
- Extensive knowledge about SQL SERVER development
- Good Knowledge about the SSIS usage and different data flow and control flow tasks
- Analyze large amounts of information to discover trends and patterns
- Present information using data visualization techniques
- Hands on with SSAS tabular model
- Data Quality Analytics
- Structured and unstructured data
- Classification for null data
- Data profiling (mean, median, standard deviation, variance)
- Perform general technical support and troubleshooting of desktop systems hardware and software
- Manage user accounts in Active Directory/Entra ID
- Troubleshoot various applications across the enterprise, hardware and network issues as they occurred using UI and SQL database
- Remotely control other machines to troubleshoot and resolve issues using LogMeIn
- Microsoft Office Suite troubleshooting and resolution as needed
- Desk side support for customers as needed
- Manage tickets for client issues through Remedy
- Update the company website with tech tips and brief documents
- Evaluating system potential through assessing compatibility of new programs with existing programs
- Improving existing programs by evaluating objectives and specifications, reviewing proposed changes, and making recommendations
- Maintaining system functionality by testing computer components
- Achieving computer stem objectives through collecting relevant data, identifying, and evaluating options and suggesting a course of action
- Maintain client confidence by keeping their information confidential
- Preparing reference material for users by drafting operation instructions
- Test web portals for bugs, to ensure final product is fully functional upon release
- Document and track client issues using Cherwell.
Test Engineer
Anna International
Karachi, Sindh
06.2007 - 07.2014
- Ensured the quality of software applications before release to customers.
- Verified that all components meet design specifications and standards.
- Documented defects found during testing process.
- Executed manual and automated tests in different environments.
- Created traceability matrices between user stories and test cases.
- Developed test plans and strategies for products.
- Analyzed system requirements to create test cases.
- Collaborated with development teams on fixing bugs and improving existing features.
- Participated in bug triage meetings with developers and project managers.
- Conducted functional, performance, stress and regression tests.
- Interacted with stakeholders to understand their needs and expectations from product releases.
- Created test data for validating scenarios based on functional requirements.
- Performed testing to determine functionality or optimization.
Education
AWS Cloud Diploma -
01.2022
Business Analyst Training -
01.2022
Bachelor of Science - Finance
University of Karachi
01.2007
Skills
- SQL
- SSRS
- SSIS
- SSAS
- Data Visualization
- Power BI
- Tableau
- Power BI Desktop
- SQL SERVER
- SSDT
- Excel
- Outlook
- Cherwell
- Azure AD/Entra ID
Timeline
Technical Support Analyst
Department of Health
01.2020 - Current
Test Engineer
Anna International
06.2007 - 07.2014
AWS Cloud Diploma -
Business Analyst Training -
Bachelor of Science - Finance
University of Karachi