Ayesha Khan
Wilmington,Delaware
Summary
I am a highly motivated, organised and driven individual with a strong academic background and diverse work
experience. I have completed all nine GCSEs, achieved AAB in my A-levels and earned a 2:1 Law LLB from the
University of Kent's critical law school. During my studies, I gained a vast array of practical legal experience.
Additionally, I have over six years of experience in hospitality and retail, where I excelled in these roles by managing a team, working well with others, understanding customers' needs and delivering exceptional service.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
Work history
Customer assistant
Marks & Spencer
Bicester, Oxfordshire
2025.02 - 2025.08
- Assisted customers in locating products and resolving inquiries effectively.
- Maintained cleanliness and organisation of store displays to enhance customer experience.
- Collaborated with team members to ensure efficient stock management and replenishment.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Carried out regular quality checks to ensure displayed products were in good, saleable condition.
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
- Operated till systems smoothly, streamlining check-out process for customers.
- Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
- Participated in training new staff on operational procedures and customer engagement techniques.
Duty Supervisor
Kent Union Co-op
Canterbury, Kent
2023.09 - 2024.04
- Led by example, promoting a strong work ethic and motivating staff for peak performance.
- Managed cash floats and delivered secure banking procedures.
- Oversaw customer service interactions, addressing concerns to ensure positive experiences.
- Ensured smooth operations by delegating priorities to staff abilities.
- Monitored and enforced compliance with company policies and procedures.
- Responded swiftly to customer concerns, delivering a professional and personalised service.
Customer Assistant
Kent Union Co-op
Canterbury, Kent
2022.06 - 2023.09
- Accurately handled cash and card payments, as well as processing refunds and exchanges.
- Advised customers on availability, pricing and location of products.
- Provided fast checkout service with high levels of customer care and transaction speed.
- Provided warm, positive customer care from arrival to departure, fostering repeat business.
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Assisted customers with varying questions using product knowledge and service expertise.
- Kept sales floors spotless and organised for visually appealing displays.
- Carried out regular quality checks to ensure displayed products were in good, saleable condition.
Customer Assistant
Waitrose
Bracknell, Berkshire
2021.04 - 2021.07
- Provided expert advice to customers on meat, fish and deli products, ensuring exceptional service.
- Carried out regular quality checks ensuring freshness of all raw and ready-to-eat food.
- Monitored stock levels, replenishing as needed to ensure product availability.
- Assisted in visual merchandising to create attractive counter displays.
- Guaranteed positive customer experiences and resolved all customer complaints.
- Acquired skills in using specialist knives and equipment.
- Received additional training in meat and fish preparation to consistently deliver high-quality service.
Waitress
The Winning Post
Winkfield , Berkshire
2019.09 - 2020.11
- Welcomed and guided guests through the dining area, offering assistance.
- Managed closing duties, including restocking items and closing the restaurant and bar.
- Addressed guest complaints and resolved issues.
- Calculated charges, issued bills and processed payments.
- Checked on guests to ensure satisfaction and fulfilled any requests.
- Maintained table cleanliness.
- Provided menu recommendations and answered questions about selections.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Waitress
Robyn's Nest
Maidenhead , Berkshire
2018.06 - 2019.01
- Warmly welcomed guests and offered assistance as needed.
- Ensured guest satisfaction with regular check-ins.
- Guided guests in making informed menu selections.
- Resolved guest complaints.
- Adhered to quality expectations and standards.
- Maintained table cleanliness by clearing dishes and wiping surfaces.
- Calculated charges, issued bills and processed payments.
- Communicated guest allergies, dietary requirements and special requests to kitchen staff.
- Operated the till to process customer orders efficiently.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
Education
GCSEs -
Ranelagh
Bracknell 2014.09 - 2019.07
A-Levels -
Farnborough Sixth Form College
Farnborough, Hampshire 2019.09 - 2021.08
Bachelor of Laws (LLB) - Law
University of Kent
Canterbury, Kent 2021.09 - 2024.06
Accomplishments
I obtained my Bronze Duke of Edinburgh Award. This process required me to work with others, and plan and carry out a two-day expedition. I was further required to volunteer for six months and develop a new skill over three months.
Timeline
Customer assistant
Marks & Spencer
2025.02 - 2025.08
Duty Supervisor
Kent Union Co-op
2023.09 - 2024.04
Customer Assistant
Kent Union Co-op
2022.06 - 2023.09
Bachelor of Laws (LLB) - Law
University of Kent
2021.09 - 2024.06
Customer Assistant
Waitrose
2021.04 - 2021.07
Waitress
The Winning Post
2019.09 - 2020.11
A-Levels -
Farnborough Sixth Form College
2019.09 - 2021.08
Waitress
Robyn's Nest
2018.06 - 2019.01
GCSEs -
Ranelagh
2014.09 - 2019.07