Ayesha Labrooy
Philadelphia,PA
Summary
Dedicated and detail-oriented customer service and administrative professional with extensive experience in the banking industry. Adept at regulatory compliance, process optimization, and client relationship management. Proven ability to build trust and rapport with customers while maintaining high levels of satisfaction. Strong leadership, interpersonal, and communication skills with a results-driven mindset.
Overview
10
10
years of professional experience
Work History
Sr. Specialist, Branch Operations Manager
Santander Bank US
Havertown, USA
11.2022 - Current
- Serve as the primary point of contact for the District Operations Manager (DOM)
- Ensure compliance with company and regulatory standards
- Oversee Vault/ATM operations, including balancing and cash counts
- Manage branch currency orders, negotiable inventory, and audit logs
- Assist the Branch Manager in leadership, staff scheduling, and daily operations
- Conduct customer transactions while identifying sales opportunities
- Resolve account issues in collaboration with the Branch Manager
- Coach and support tellers to enhance customer experience
- Communicate policy changes and ensure operational readiness
Teller
Santander Bank US
Havertown, USA
05.2018 - 11.2022
- Conducted all opening and closing procedures in compliance with bank security protocols
- Audited teller currency, assisted in proof certification, and participated in dual-control functions
- Ensured accuracy and security in handling cash, transactions, and excess currency
- Processed account transactions, deposits, payments, and ATM servicing
- Informed customers about promotions and services
Key Holder
Hollister Co
King of Prussia, USA
11.2017 - 05.2018
- Led teams of 6+ members, delegated tasks, and provided training
- Managed callouts, emergencies, and change implementation during software updates and marketing changes
- Set and tracked store sales and loss prevention goals, assisting in hiring and training new staff
- Ensured high customer service standards, store cleanliness, and financial integrity
Sales Lead
Hollister Co
King of Prussia, USA
11.2016 - 11.2017
- Managed register operations, drove sales, and assisted customers and employees
- Maintained store cleanliness and provided top-tier customer service
Sales Associate
Abercrombie & Fitch
King of Prussia, USA
10.2016 - 11.2017
- Transferred from Hollister Co
- Due to strong performance
- Provided excellent customer service, promoted sales, and assisted on the sales floor and register
Customer Service Representative
InContact
Blue Bell, USA
08.2015 - 10.2016
- Maintained extensive knowledge of insurance plans, policies, and procedures
- Assisted members with inquiries and acted as a liaison between providers and clients
- Utilized Salesforce to track and manage calls, update information, and handle escalations
Education
High School Diploma -
Mathematics, Civics, and Sciences Charter School
Philadelphia, PA06.2013
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Cash Handling & Reconciliation
- Bank Teller Systems
- Transaction monitoring & fraud detection
- Policy and procedure implementation
Awards
Top Performer 2024, Q1 & Q2
Timeline
Sr. Specialist, Branch Operations Manager
Santander Bank US
11.2022 - Current
Teller
Santander Bank US
05.2018 - 11.2022
Key Holder
Hollister Co
11.2017 - 05.2018
Sales Lead
Hollister Co
11.2016 - 11.2017
Sales Associate
Abercrombie & Fitch
10.2016 - 11.2017
Customer Service Representative
InContact
08.2015 - 10.2016
High School Diploma -
Mathematics, Civics, and Sciences Charter School
Similar Profiles
Cilene LiscanoCilene Liscano
Bank Teller /Data Entry Clerk at Santander Bank UsBank Teller /Data Entry Clerk at Santander Bank Us
Nilsa WareNilsa Ware
Executive Assistant at Santander Bank UsExecutive Assistant at Santander Bank Us
Milena GarmendiaMilena Garmendia
Branch Operations Manager at Santander Bank UsBranch Operations Manager at Santander Bank Us