Dependable, adaptable professional with experience in high-volume shipping, transportation coordination, and front-line customer service. Strong attention to detail, teamwork, and accuracy support quality results and efficient daily operations.
Work History
Packer Associate
6 Years 9 Months
Amazon | 02.2020 - Current
Packed customer orders accurately, selecting proper materials and verifying item condition before shipment.
Scanned, labeled, and staged packages for efficient conveyor flow and timely outbound processing.
Inspected merchandise for damage, discrepancies, and packaging quality before final dispatch.
Maintained fast-paced productivity while meeting safety and quality standards in fulfillment operations.
Call Center Representative
9 Months
LogistiCare | 05.2019 - 02.2020
Managed inbound calls to schedule non-emergency medical transportation and confirm trip details.
Verified rider eligibility and service coverage before dispatching transportation requests.
Documented call notes, trip changes, and resolutions in customer service systems.
Coordinated with drivers and transportation vendors to resolve delays and missed pickups.
Cashier
2 Years 5 Months
Chick Fil A | 10.2016 - 03.2019
Processed cash, card, and mobile payments accurately using POS systems.
Took dine-in, takeout, and drive-thru orders with speed and accuracy.
Greeted guests promptly and delivered courteous service at front counter.
Balanced drawer contents and resolved payment discrepancies efficiently.