AYESHA MURRAY
Newark
Summary
Dependable customer service worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.
Overview
20
20
years of professional experience
Work History
Complementary Cook
Hyatt House
11.2024 - 05.2025
- Monitored temperatures of prepared food and cold-storage areas.
- Distributed food to service staff for prompt delivery to customers.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Adhered to food safety standards when storing and preparing foods.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Received and stored food and supplies.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
- Set up work stations prior to opening to minimize prep time.
- Prepared high-quality dishes in accordance with Hyatt House standards and recipes.
- Managed kitchen operations, ensuring cleanliness and organization in food preparation areas.
CSR Agent
Avis Budget Group
12.2021 - 03.2024
- Advise and review rental charges, and provide an accurate receipt to the customer.
- Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
- Discreetly check the vehicle for damage on incoming vehicles and direct customers to counter for completion of damage/loss report.
- Greet all customers using appropriate dialogue as they arrive on the lot.
- Provide information in a professional and courteous manner regarding transportation to the airport terminal.
Customer Service Cashier
Premier Car Wash
08.2019 - 05.2020
- Handled cash, check, and card transactions with consistent attention to detail and maintained balanced drawer.
- Backed up store team members with restocking, merchandising, and cleaning work.
- Answered 50+ phone calls per day to offer information to customers and direct callers.
- Stayed on top of policy changes and promotions to better serve customers with current information.
- Engaged customers and built connections using positive, upbeat attitude.
- Promoted targeted programs such as loyalty rewards offers, and limited-time sales to drive increased revenue.
Human Resources Assistant
Defy Ventures
09.2016 - 04.2018
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning.
- Assisted with meetings and presentations within company.
- Delivered friendly assistance with new hires throughout the interviewing and hiring process.
- Maintained and scheduled calendars.
- Answered and transferred calls throughout the company.
A La Carte/Banquet Server
Forrest Hill Field Club
05.2014 - 07.2016
- Assist banquets with special events such as business receptions and weddings. Involves setting up and breaking down full banquets depending on their specific setup.
- Bar-back if needed and assist guest in assigned section.
- Be sure each table is set to club standards and clean promptly when members leave.
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.
Sales Associate
Bed Bath Beyond
03.2013 - 01.2014
- Directed individuals to merchandise locations.
- Completed purchases using Point of Sale systems.
- Stocked shelves and supplies and organized displays.
- Prepared merchandise for sales floor.
- Helped customers with questions, problems and complaints in person and via telephone.
- Organized racks and shelves to maintain the visual appeal of the store.
Concierge
Sheraton Hotel
08.2007 - 09.2009
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Resolved service-related problems in a timely manner.
- Worked closely with guests, some of VIP or celebrity status, and always respected their privacy.
- Updated the front desk's concierge book daily so that guests had access to relevant local information.
- Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
- Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
Rehab Aide
Tender Touch
02.2005 - 04.2007
- Transported patients to and from different departments.
- Assisted patients with daily functions.
- Investigated and reported issues relating to patient care or conditions that might hinder patient well-being.
- Worked with department heads, staff, and faculty to develop engaging curriculum and advance instruction for all nursing programs.
- Engaged patients with games, crafts, cooking, music, reading and other activities.
- Medical Billing.
- Assisted therapist with patient therapy routines.
Education
Certificate - Medical Billing & Coding
Star Tech Institute
Newark, New Jersey09.2009
High School Diploma - General
West Kinney High School
Newark, New Jersey06.2000
Skills
- Customer Service
- Problem Solving
- Communication
- Computer Skills
- Attention to Details
- Sanitation practices
- Food preparation
- Inventory management
- Effective communication
- Multi-tasking
- Quality control
- Cleaning and organization
Timeline
Complementary Cook
Hyatt House
11.2024 - 05.2025
CSR Agent
Avis Budget Group
12.2021 - 03.2024
Customer Service Cashier
Premier Car Wash
08.2019 - 05.2020
Human Resources Assistant
Defy Ventures
09.2016 - 04.2018
A La Carte/Banquet Server
Forrest Hill Field Club
05.2014 - 07.2016
Sales Associate
Bed Bath Beyond
03.2013 - 01.2014
Concierge
Sheraton Hotel
08.2007 - 09.2009
Rehab Aide
Tender Touch
02.2005 - 04.2007
High School Diploma - General
West Kinney High School
Certificate - Medical Billing & Coding
Star Tech Institute