Ayesha Nuñez
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Account Executive
National Debt Relief
06.2022 - Current
- Participated in training sessions on topics related to sales techniques or industry regulations.
- Maintained updated knowledge of changing industry, standards and trends related to accounts.
- Utilized CRM to collect, organize and manage sales data and customer information.
- Used consultative sales strategies to effectively overcome client objections and maximize sales activity.
- Reviewed and processed financial documents to ensure accuracy of customer accounts.
- Provided guidance on budgeting, credit score improvement, and debt repayment strategies.
- Facilitated communication between internal departments to resolve customer disputes quickly.
- Responded promptly to customer inquiries about their accounts over the phone or through email.
VIP Guest Relations Manager
The St.Reigs
Washington, DC
05.2019 - 06.2022
- Greeted and welcomed VIPs upon their arrival to the venue.
- Ensured that all VIP requests were met in a timely manner.
- Maintained records of daily transactions and customer interactions.
- Implemented strategies to increase customer loyalty and retention rates.
- Generated reports on key metrics such as customer engagement and usage levels.
- Analyzed customer feedback to identify areas of improvement in the customer experience.
- Conducted customer service surveys to identify areas of improvement in customer retention.
- Assisted in the development of strategies aimed at improving long-term customer loyalty.
Events Coordinator Assistant
Sandi R Hoffman Special Events
Washington, D.C
03.2019 - 02.2020
- Negotiated, and booked transportation, hotel rooms, F&B, speakers, A/V, entertainment, etc
- Tracked and reported costs, sales, and other various event statistics for each event
- Planned and coordinated menus, set up details, rentals, and desired specialty items with client and club staff members
- Organized and maintained event details in Microsoft Excel and Word documents
- Fine-tune ability to solve problems in a situation that required an immediate response.
Client Relationship Manager
Baccarat Hotels & Residences New York
New York, New York
02.2015 - 02.2019
- Received, responded to and resolved customer issues or complaints quickly, resulting in increased client satisfaction.
- Built customer confidence by actively listening to needs and concerns and providing appropriate solutions.
- Addressed inquiries from clients and department team members.
- Determined cross-selling or up-selling opportunities and provided team with insight to facilitate increased or new business.
- Established new and maintained existing client relationships by cultivating open and positive dialogue, delivering high-quality service and following up after sales close.
- Served as an escalation point for unresolved customer issues or disputes.
- Provided timely responses to customer inquiries, requests, and complaints.
Intern (Accounting, Front Office, and HR)
Loews Regency New York
New York, New York
06.2014 - 06.2015
- Analyzed different general ledger accounts regularly
- Tracked accounts receivable and payable
- Pre-registered designated guests and prepare key packets
- Issued safe deposit boxes to guest and ensure security of key
- Resolved discrepancies on the room status report with Housekeeping
- Assembled new hire orientation binders
- Reconciled benefit statements
- Assisted with recruitment and interview process
- Tracked the status of candidates in HRIS and responded with follow-up letters
- Scheduled meetings and interviews as requested by the HR manager or director
- Filed paperwork into confidential personnel and benefits files.
Human Resources Generalist
Swiss Post Solutions Inc.
New York, NY
06.2012 - 02.2015
- Conducted new hire orientation sessions and onboarding activities to ensure successful transition into the organization.
- Developed and maintained job descriptions, performance evaluation forms, employee handbooks, and other HR related documents.
- Coordinated employee benefits including health insurance plans, 401k savings plan, vacation and sick leave policies and other programs.
- Performed data entry of employee information in HRIS system for accurate record keeping.
- Managed payroll processing functions including timekeeping records, deductions and tax withholding calculations.
- Investigated employee complaints or grievances related to workplace issues or violations of policy.
- Maintained records of payroll forms, leave notifications, employee files, benefits information and workers' compensation files.
- Conducted background checks, reference checks and employment verification.
- Organized company events such as team building exercises or holiday parties to foster a positive work environment.
Education
Bachelors of Business Administration in Management & Human Resources Management -
Brooklyn College CUNY
06.2016
Associates of Applied Science in Hospitality Management -
LaGuardia Community College CUNY
06.2013
Skills
- Customer Relations
- Account Updates
- Research and due diligence
- Sales proficiency
- Account Management
- Team Collaboration
- Teamwork and Collaboration
- Analytical Thinking
- Opening and closing procedures
- Sales Techniques
- Task Prioritization
- Effective customer upselling
- Written Communication
- Team member motivation
- Problem-solving abilities
- Decision-Making
Timeline
Account Executive
National Debt Relief
06.2022 - Current
VIP Guest Relations Manager
The St.Reigs
05.2019 - 06.2022
Events Coordinator Assistant
Sandi R Hoffman Special Events
03.2019 - 02.2020
Client Relationship Manager
Baccarat Hotels & Residences New York
02.2015 - 02.2019
Intern (Accounting, Front Office, and HR)
Loews Regency New York
06.2014 - 06.2015
Human Resources Generalist
Swiss Post Solutions Inc.
06.2012 - 02.2015
Bachelors of Business Administration in Management & Human Resources Management -
Brooklyn College CUNY
Associates of Applied Science in Hospitality Management -
LaGuardia Community College CUNY