Ayesha Raheem
Madison,WI
Summary
Experienced professional with a strong background in executive support, skilled in managing complex schedules, coordinating meetings, and handling confidential information. Possesses highly developed communication, organization, and problem-solving skills to ensure seamless office operations. Focused on team collaboration and achieving results while adapting flexibly to changing needs and priorities. Known for dependability and resourcefulness, consistently delivering high-quality outcomes.
Overview
9
9
years of professional experience
Work History
Executive Assistant
Dear Diary, Inc.
06.2023 - 12.2023
- Provided comprehensive support to the leadership team and program coordinators
- Efficiently managed calendars, scheduled meetings, created meeting agendas and compiled minutes
- Handled diverse tasks including supply ordering, inventory monitoring, travel arrangements, reconciliation of transactions, monitoring budgets and updating expense sheets
- Assisted with the management of social media accounts, including advertisement as well as event planning and execution
Executive Staff Assistant
Wisconsin Department of Health Services, Office of the Secretary
01.2022 - 01.2023
- Supervised and organized the calendars of the secretary, deputy secretary, and assistant deputy secretary of the department
- Successfully coordinated in person and virtual meetings by securing conference rooms, making travel arrangements, and acting as a liaison between the executives, leadership team, and external stakeholders, state agencies, departments, divisions, and the governor’s office
- Exercised the ability to meet demanding and competing deadlines with an expert level of accuracy and attention to detail by keeping tasks and responsibilities organized and being adaptable to unexpected changes
- Handled confidential information with discretion and professionalism, managed communication for executives including composing and typing correspondence, taking meeting minutes, reviewing, and prioritizing documents
- Kept inventory of office supplies and accurately utilized purchase cards to order supplies, and items for special projects and reconcile receipts within the allotted timeframe
Advanced Records Program Associate
Wisconsin Department of Transportation, Div. of Transportation System Development
02.2021 - 12.2021
- Spearheaded a division-wide project that included transferring over 700 paper-based railroad and highway contracts to an electronic-based format and database
- Drafted, revised, and updated internal departmental/divisional manuals, policies, and procedures and troubleshooted miscellaneous records by determining their official location, and retention schedule
- Collaborated and communicated with multiple bureau, regional, and divisional staff to discuss and implement best practices
Nutritional Aide
Long Island Community Hospital, Nutritional Services
11.2018 - 04.2020
- Prepared, transported, and served patient meals in a timely manner
- Restocked food, meals, and drinks according to Department of Health guidelines while keeping adaily inventory of products
- Cleaned and sanitized workstations, transportation carts, cookware, and silverware
- Provided patient satisfaction by solving and answering patients’ concerns and inquiries regarding menus, meals, and diets
Student Assistant
Stony Brook University, Office of the President
10.2017 - 11.2018
- Served as the first point of contact for the President of Stony Brook University and Stony Brook Hospital
- Communicated with and greeted state senators, university deans, professors, and students
Medical Receptionist
The Psychology Center, SC
09.2016 - 05.2017
- Performed initial intake of patients in-person and via phone, collecting pertinent information, scheduling doctor visits and testing, collecting payments, reconciling receipts, and verifying insurance
- Utilized critical thinking and problem solving to match and refer patients to one of 25 therapists based on the patient's wants, needs, and concerns as well as the therapists’ specialization
- Managed, sorted, scanned, and filed medical records
- Answered incoming phone calls and made outgoing calls regarding scheduling of appointments, medication refills, and answering miscellaneous patient questions
- Successfully trained new employees on office operations, medical records management, scheduling, best practices, etc
Medical Receptionist
Brookhaven Heart, PLLC
07.2014 - 05.2016
- Supported five physicians in a cardiology office by scheduling their patients' appointments, testing, and using strong judgment and decision-making skills to triage patient calls to appropriate medical staff based on patient's symptoms and concerns
- Demonstrated exceptional customer service by educating and coaching patients on how to sign up and use the online patient portal for ease of access to appointments and medical records
- Communicated with various physicians and medical support persons from many medical offices within the community to establish continuity of care for patients
Education
Masters - Social Work
University of Wisconsin-Madison
Madison, WI05-2028
Bachelor of Arts - Psychology, Sociology
Stony Brook University
Stony Brook, NY05.2019
Skills
- Executive and administrative support
- Verbal, written, and interpersonal communication
- Team collaboration and independent worker
- Microsoft Office, Apple, and Google applications
- Scheduling and calendar management
- Public and medical records management
- Electronic medical records systems
- Knowledge of HIPAA
- Strong problem solver
- Time management
- Customer service
- Attention to detail
Timeline
Executive Assistant
Dear Diary, Inc.
06.2023 - 12.2023
Executive Staff Assistant
Wisconsin Department of Health Services, Office of the Secretary
01.2022 - 01.2023
Advanced Records Program Associate
Wisconsin Department of Transportation, Div. of Transportation System Development
02.2021 - 12.2021
Nutritional Aide
Long Island Community Hospital, Nutritional Services
11.2018 - 04.2020
Student Assistant
Stony Brook University, Office of the President
10.2017 - 11.2018
Medical Receptionist
The Psychology Center, SC
09.2016 - 05.2017
Medical Receptionist
Brookhaven Heart, PLLC
07.2014 - 05.2016
Bachelor of Arts - Psychology, Sociology
Stony Brook University
Masters - Social Work
University of Wisconsin-Madison
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