Ayesha Santana, MPHA,BaSc
Norwalk,CT
Summary
Goal oriented with a solid record of accomplishment in attaining and surpassing targets during 25-year career. Stay on top of trends in education to maintain modern, efficient systems meeting needs of staff, residents, and students. Solid relationship-builder with decisive approach to solving operational problems An extrovert that is comfortable in social settings and exceptional representation for any orginazation. Resourceful operations leader experienced in monitoring the daily operations of the company and business executives. Adept at leading employees and encouraging maximum growth. Energetic Operations Executive adept at analytical thinking and effective communication. Able to supervise cross-functional teams in a fast-paced and thriving environment. Strengths include performance improvement, organizational restructuring, and teambuilding.
Overview
25
25
years of professional experience
Work History
Director Of Operations
OPTIMUS HEALTH CARE INC
Bridgeport, CT
08.2014 - Current
- Deliver customized and effective solutions to clients that met unique demands.
- Train, coach and mentor staff to ensure smooth adoption of new program.
- Establish and maintain procedures and policies.
- Review financial and operational reports on regular basis to make effective decisions.
- Led over 28 sites and 5 departments with more than 400 total employees.
- Assist COO in with Negotiating contracts, pricing structures and delivery schedules.
- Recruit and hire op-quality staff to fill important positions.
- Perform continuous evaluations of successes and failures, and implement improvement plans.
- Facilitate effective communication between internal and external stakeholders.
- Interact with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate COO instruction.
- Maintain current understanding of market trends and competitor activities.
- Plan client relationship cultivating events to promote growth, resulting in expansion of clientele base by 60%.
- Increased scheduled appointments by 60,000 over 1 year period by increasing access.
- Manage call center that receives over 2000 calls day and answers at 96%+.
- Delegate assignments based on site plans, project needs and knowledge of individual team members.
- Automated and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste for entire organization.
- Directed group of 100 Financial Counselors, Call Center Agents, Front Office, Outreach, and Clinical Informatic workflow analyst associates handling daily and complex requirements of organization.
Practice Administrator
OPTIMUS HEALTH CARE INC
Bridgeport, CT
08.2014 - Current
- Directed day-to-day operations of residency program and supervised support staff to delegate assignments and evaluate performance
- Implemented program-level departmental policies and procedures and managed budgets to support educational program and curriculum according to Optimus Health Care and ACGME regulations
- Maintained residency program files, records, databases and websites to gather research and prepare and submit SQL reports
- Established and updated objectives and tools for overall program and each department to enhance operations and course objective
- Developed schedules and continuity plans to achieve objectives of each residency requirement
- Developed partnerships with parents, businesses and organizations to build awareness, increase support and share resources
- Organized and allocated resources required to meet needs of 50 residents and 3 chief residents with team of registered nurses to achieve overall well-being of all patients.
- Processed monthly reports for department performance.
- Participated in unit-based Quality Assurance Program.
- Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
- Facilitated timely check-in by greeting visitors and establishing purpose of their visit.
- Reviewed documentation for compliance with requirements and accuracy of information.
- Implemented necessary changes based on evaluation of staffing requirements and floor assignments.
- Created and maintained computerized record management systems to record and process data and generate reports.
- Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations.
- Facilitated on-going assessment of patient/family needs and implementation of interdisciplinary team care plan.
- Led planning and achievement of goals and objectives consistent with agency mission and philosophy.
- Contributed substantially to successful department JCAHO accreditation.
- Represented and interpreted agency's functions and services to other institutions, public, government agencies and other organizations.
Practice Manager
OPTIMUS HEALTH CARE INC
Bridgeport, CT
08.2014 - Current
- Developed close working relationships with front office and back office staff.
- Created and implemented organizational policies and procedures.
- Consulted with healthcare professionals on business decisions.
- Developed and maintained electronic record management systems to analyze and process data.
- Ensured compliance with OSHA and HIPAA regulations.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Communicated closely with patients, ensuring their medical information was kept private.
- Ordered all office supplies and kept check on inventory levels.
- Oversaw fiscal operations, including accounting, budgeting, authorizing expenditures, and financial reporting.
- Supervised team of 120 office personnel.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Interim Chair Health Admin Department
MANDL SCHOOL
New York, NY
05.2012 - 09.2013
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork and smooth transition for students into graduation.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement student assignments, attendance and test scores.
- Recorded lessons for online instruction.
- Introduced special outreach programs to department chair in effort to increase institution's interest in community service.
- Mentored new teacher in successful strategies, techniques, materials, and supplementary technologies.
- Developed program to work with students and increase interest in higher learning.
- Collaborated with team of faculty to develop after-school tutorial program for students in need of extra help.
- Provided recommendations on board of directors on group's effectiveness, actions and future plans.
Adjunct Professor
MANDL SCHOOL
New York, NY
05.2012 - 09.2013
- Distributed course syllabus and answered student questions regarding standards, material, grading and progression.
- Completed and submitted reports detailing course activities.
- Developed and implemented lesson plans that covered all required topics.
- Tracked student assignments, attendance and test scores.
- Created new lesson plans based on course objectives.
- Served on School Affiliation Board and revised the institute's policies and rules.
- Evaluated and revised lesson plans and course content to achieve student-centered learning
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations
- Collaborated with department head to create dynamic, ongoing curriculum development and instruction improvement program
- Built relationships with students, mentoring on personal, professional and academic goals while providing coaching on effective study habits
Program Coordinator
MOUNT SINAI SCHOOL OF MEDICINE WTC PROGRAM
New York, NY
01.2007 - 06.2011
- Optimized service procedures to increase customer satisfaction.
- Conceptualized future program components.
- Developed and recommended policies and procedures for evaluating programs.
- Created standard operating procedures.
- Determined customer needs and developed program initiatives according to preferences.
- Coordinated work between multiple departments.
Patient Care Coordinator
MOUNT SINAI SCHOOL OF MEDICINE WTC PROGRAM
New York, NY
01.2007 - 06.2011
- Updated documentation and reports detailing patient activities, care actions and hospital determinations.
- Connected patients with available community and charitable resources.
- Maintained confidentiality and compliance standards at all times.
- Resolved issues such as billing or communication problems that could affect care.
- Completed documentation of care, hospital actions and patient activities.
- Increased utilization of preventative care to reduce readmissions.
- Facilitated communication between all hospital departments.
Education
MASTER OF SCIENCE - Public Health Administration
Mercy College
Dobbs Ferry, NY2012
BACHELOR OF SCIENCE - Health Administration
Monroe College
2007
Skills
- Program development Goal attainment
- Stakeholder relations Operations management
- Strategic leadership Conflict resolution
- Project management Timeline management
- Budget administration Efficient multi-tasker
- Monitoring outcomes Effective leader
- Effective time management Consistently meet goals
- Spanish fluency Verbal and written communication
- Critical thinking Deadline-oriented
- Customer/Client relations Staff training/development
- Adult Education
- Academic advisement
- Performance assessment
- Student needs assessment
- Lecturing
- Class instruction
- Career advising
Timeline
Director Of Operations
OPTIMUS HEALTH CARE INC
08.2014 - Current
Practice Administrator
OPTIMUS HEALTH CARE INC
08.2014 - Current
Practice Manager
OPTIMUS HEALTH CARE INC
08.2014 - Current
Interim Chair Health Admin Department
MANDL SCHOOL
05.2012 - 09.2013
Adjunct Professor
MANDL SCHOOL
05.2012 - 09.2013
Program Coordinator
MOUNT SINAI SCHOOL OF MEDICINE WTC PROGRAM
01.2007 - 06.2011
Patient Care Coordinator
MOUNT SINAI SCHOOL OF MEDICINE WTC PROGRAM
01.2007 - 06.2011
MASTER OF SCIENCE - Public Health Administration
Mercy College
BACHELOR OF SCIENCE - Health Administration
Monroe College
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