Ayesha Slavens
Newport News,VA
Summary
Reliable housekeeping worker dedicated to keeping areas clean, organized and tidy. Knowledgeable about cleaning infection-prone areas such as bathrooms with care and attention to detail. Well-organized team player committed to guest satisfaction.
Overview
5
5
years of professional experience
Work History
Housekeeping Room Attendant
Studio 6 Motel
Hampton, VA
04.2023 - 11.2025
- Cleaned and sanitized guest rooms according to Studio 6 standards.
- Replenished supplies and amenities in all assigned rooms daily.
- Inspected rooms for maintenance needs and reported issues promptly.
- Followed safety protocols while using cleaning chemicals and equipment.
- Assisted guests with inquiries about room features and services available.
- Maintained a positive attitude while providing excellent customer service.
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
- Removed trash from rooms and replaced liners to wastebaskets.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Inspected all assigned rooms upon completion of cleaning duties.
- Replaced dirty linens with clean items according to established standards of quality control.
- Polished and sanitized floors, counters, bathtubs and window sills.
- Communicated effectively with team members about daily assignments and task progress.
- Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.
- Removed trash, recycling and linens from rooms to transport to designated areas.
- Replenished room amenities according to established guidelines.
- Reported guest issues, safety and maintenance concerns immediately to supervisor.
- Assisted colleagues whenever necessary in order to meet deadlines set by management.
- Reported any maintenance issues or damage found in the guest rooms to supervisor.
- Interacted pleasantly with clients and guests when performing daily duties.
- Followed safety procedures when using chemical cleaners and power equipment.
- Removed soiled linens and articles from rooms and delivered to laundry area.
- Transported cart with cleaning supplies, amenities and linens to assigned guest rooms.
- Responded promptly to requests from guests and other departments.
- Provided guests with information on hotel services and room features.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
- Empty wastebaskets; replace trash bags; transport trash containers to designated disposal area.
- Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
- Organized storage areas for efficient access to materials and supplies.
- Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Mapped out daily cleaning work assignments by assessing vacant room roster.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Kept up-to-date records of items cleaned in each room.
- Swept stairwells; vacuum hallways; cleaned public restrooms when necessary.
- Operated shampooer and vacuum cleaner to clean rugs, carpets and upholstered furniture.
- Participated in regular training sessions related to hospitality industry trends and best practices.
- Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
- Followed established cleaning protocol and reduced per-room labor time while maintaining hotel quality standards.
- Organized supplies for use based on expected customer needs.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Assisted in laundry operations when needed by sorting linens and loading machines.
- Ensured compliance with health regulations regarding sanitation procedures.
- Stocked linen closets with appropriate supplies for housekeeping staff use.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Monitored safe usage of chemical cleaners to prevent inhalation, spillage and chemical burns.
- Responded promptly to guest requests for additional supplies or services.
- Collaborated with team members to ensure timely completion of assigned tasks.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Communicated with customers about requests for additional supplies or cleaning services.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Communicated with maintenance team on damages to repair.
- Reported damage or theft of hotel property to management.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Inspected furniture for damage or stains in between guest stays.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Sorted and counted linens and organized in storage areas.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Waxed and polished wood furnishings to restore faded appearance.
- Swept and damp-mopped private stairways and hallways.
Sales Associate
7/11 Store
Chesapeake
09.2022 - 01.2025
- Assisted customers with product selection and inquiries daily.
- Stocked shelves to ensure product availability and organization.
- Processed cash and card transactions accurately at the register.
- Maintained cleanliness and safety standards throughout the store.
- Handled inventory management and restocking of merchandise regularly.
- Trained new staff on store policies and customer service techniques.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Greeted customers and provided exceptional customer service.
- Helped customers find specific products, answered questions, and offered product advice.
- Resolved customer complaints effectively to ensure satisfaction.
- Collaborated with team members to enhance overall store operations.
- Maintained cleanliness of store environment including floors, windows, displays.
- Provided accurate information about products, prices and services.
- Assisted customers with product selection, sizing and styling.
- Worked with fellow sales team members to achieve group targets.
- Answered incoming telephone calls to provide store, products and services information.
- Handled customer complaints in a professional manner.
- Built and maintained relationships with peers and upper management to drive team success.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Processed transactions using a point-of-sale system.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Received and displayed product shipments on store retail shelves upon delivery.
- Demonstrated product features and benefits for customers' needs.
- Upsold additional items based on customer interests and needs.
- Used technology resources to assist customers in locating and selecting items.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Tracked sales performance metrics to identify trends in market place.
- Adhered to company initiatives and achieved established goals.
- Conducted inventories on a regular basis to track stock levels.
- Attended weekly team meetings to review performance goals and objectives.
- Developed promotional strategies to increase sales volume.
- Described merchandise and explained use, operation and care.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Placed special orders or called other stores to find desired items.
- Bagged or packaged purchases and wrapped gifts.
- Prepared merchandise for purchase or rental.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Maintained records related to sales for store management.
Assistant Manager
Sonics Drive In
Chesapeake, Virginia
01.2021 - 12.2022
- Assisted in managing daily operations and staff scheduling for efficient service delivery.
- Trained new team members on customer service standards and food safety protocols.
- Oversaw inventory management, including stock rotation and ordering supplies as needed.
- Implemented promotional activities to enhance customer engagement and drive sales.
- Coordinated with kitchen staff to ensure timely preparation of food orders.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Monitored compliance with health and safety regulations during operations.
- Facilitated team meetings to discuss performance, goals, and service improvements.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Developed a system for tracking inventory and ordering supplies as needed.
- Created reports on sales trends, inventory levels, and financial data.
- Established processes for monitoring customer satisfaction levels.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Assigned work and monitored performance of project personnel.
- Reviewed completed work to verify consistency, quality, and conformance.
- Implemented quality control measures to uphold company standards.
- Created and managed budgets for travel, training, and team-building activities.
- Proposed or approved modifications to project plans.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Produced thorough, accurate and timely reports of project activities.
Education
Mavericks
Stpeterburg, FLSkills
- Room cleaning
- Supply replenishment
- Chemical handling
- Maintenance reporting
- Customer service
- Deep cleaning
- Safety compliance
- Inventory management
- Time management
- Team collaboration
- Conflict resolution
- Attention to detail
- Effective communication
- Training and mentoring
- Problem solving
- Chemical safety knowledge
- Health and safety
- Energy conservation
- Vacuuming carpets
- Issue troubleshooting
- Mopping floors
- Sanitization procedures
- Customer service-focused
- Daily room inspections
- Laundry expertise
- Upholstery cleaning
- Vacuuming and sweeping
- Ironing clothing
- Supply inventory management
- Cart management
- Emergency protocols
- Window cleaning
- Furniture polishing
- Dusting surfaces
- Chandelier cleaning
- Guest relations
- Polishing surfaces
- Hospitality standards knowledge
- Stain removal
- Sorting and washing laundry
- Washing windows
- Equipment maintenance
- Cleaning bathrooms
- Turndown service
- Mopping and buffing floors
- Restocking supplies
- Bathroom maintenance
- Mini-bar replenishment
- Cleaning techniques
- Linen replacement
- Waste disposal
- Folding clean laundry
- Ironing linens
- Window washing
- Maintenance coordination
- Dusting furniture
- Carpet cleaning
- Equipment operation
- Teamwork and collaboration
- Continuous improvement
- Detail-oriented
- Analytical skills
- Meeting room preparation
- Special and routine cleaning
- Exceptional time management
- Professionalism
- Problem-solving abilities
- Dusting
- Detail-oriented cleaning
- Goal setting
- Interior and exterior cleaning
- Kitchen cleaning
- Ergonomics and safety training
- Floor cleaning, polishing, and waxing
- Organizational skills
- Heavy lifting
- Deep cleaning protocols
- Multitasking
Timeline
Housekeeping Room Attendant
Studio 6 Motel
04.2023 - 11.2025
Sales Associate
7/11 Store
09.2022 - 01.2025
Assistant Manager
Sonics Drive In
01.2021 - 12.2022
Mavericks