Ayesha Spencer
Raleigh,NC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Caregiver,
United Home Care Services
04.2020 - 02.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
Daycare Asst
Crayons Early Childhood Center
08.2014 - 11.2020
- Brought CTCECC into full compliance with licensing and safety regulations including fire and disaster preparedness, North Carolina Department of Public Health codes and USDA nutritional guidelines
- Implemented curriculum
- Incorporated music and played into developmentally appropriate activities
- Prepared, served, and cleaned up daily meals for 8 children
- Developed age-appropriate activities and programs for children 6 weeks to 12 years old
- Encouraged good behaviors using the positive reinforcement method
- Communicated openly with children’s parents about daily activities and behaviors
- Build constructive and open relationships with families with forthright yet friendly communication
- Designed monthly activity schedules
- Maintained accurate accounting of tuition and operating reports
- Resolved staff and parent disputes through constructive problem-solving techniques
- Established a safe play environment for the children
- Encouraged children to be understanding of and patient with others
- Made nutritious breakfasts, lunches, dinners, and snacks for the children
- Recruited, selected, and retained quality administrators, teachers, and staff support.
Customer Retention Representative
Nexxlinx Time Warner Cable
10.2009 - 10.2013
- Developed new strategies for customer retention activities.
- Adhered to appropriate legal scripting when required.
- Developed product demonstrations and presentations for customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- + Type or edit your work history here
Education
Certificate - Medical Administration Assistant
Coastal Carolina Community College
Jacksonville, NC2015
Skills
- Direct Patient Care
- Compassionate Communication
- Medical Office Administration
- Positive Reinforcement Methods
- Complex Problem-Solving
- Microsoft Word
- Active Listening
- Customer Relations
- Account Management
- Issue and Complaint Resolution
- Process Optimization
- Microsoft Dynamics
- Conflict Resolution
- Customer Data Confidentiality
- Recordkeeping Strengths
- Customer Service
- Quality Assurance Controls
Timeline
Caregiver,
United Home Care Services
04.2020 - 02.2023
Daycare Asst
Crayons Early Childhood Center
08.2014 - 11.2020
Customer Retention Representative
Nexxlinx Time Warner Cable
10.2009 - 10.2013
Certificate - Medical Administration Assistant
Coastal Carolina Community College
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