AYESHA S. PATRICK
Director of Operation
Fords,NJ
Summary
Dynamic career that reflects over 30 years of strong leadership, consistent track record of excellence in non-profit and for profit sectors, creating and developing programs, client advocacy, employee relations, and quality improvement. Developed a paradigm of staffing structures through teaching and coaching, team-building that has contributed to companies' growth and revenue.
Overview
30
30
years of professional experience
Work History
QUALITY ASSURANCE COORDINATOR
COMMUNITY OPTIONS, INC
10.2005 - Current
- Responsible for supporting the overall operations, as well the systematic operations of the group homes/local offices
- Ensures that each individual\'s personal financial accounts are created, maintained, and monitored to ensure financial practices are adhered to
- Schedules and conducts audits quarterly including, but not limited to office, group homes and client's funds
- Performs Investigations in special circumstances.Collected, analyzed and interpreted information, documentation and physical evidence associated with investigations including interviews of any and all potentially involved parties, submit investigation and recommendations to incident management committee, grand jury, local or state police departments Ensures that policies and procedures are implemented
- Responsible for compliance with state licensing and reporting standards
- Conduct Quarterly Fiscal Audits of individual\'s books
- Member of the QA Committee
- Recommends any necessary changes in current Policy and Procedures
VOCATIONAL PROGRAM DIRECTOR
DUNGARVIN NJ. INC - NJ
02.2004 - 04.2005
- Responsible for coordination and management of a Dually Diagnose Community Resource Center
- Developed job coaching Department, which trained and assist individuals to prepare and find employment in the community
- Supervise Coordinator and staff of 12 or more
- Responsible for the overall budgeting, payroll, scheduling, staff training, monthly paperwork, etc
- Processed progress reports, behavior updates, treatment reviews, and client assessments
- Responsible for the Quality Assurance and implementation of policies and procedures in accordance with state standards
- Attended case conference, supervision, departmental, and outside meetings and trainings
- Participated on agency Quality Assurance Team with reviewing, revising, developing new agency policies and program procedures
- On call 24 hours for interval periods for Day and Residential Programs
DIRECTORS OF RESIDENTIAL SERVICES, COMMUNITY OPTIONS, INC
07.1999 - 11.2003
- Maintained and oversaw welfare of consumers with developmental disabilities in 14 group homes and 7 In Home Support Programs
- Developed group homes for consumers moving out of Institutions and into community living Supervised a team of seven managers, coordinators, and assistant managers for the respective group homes
- Conducted state regulated IHP, Behavior Plan, and Crisis Management Training
- Counseled/consulted families
- Responsible for reviewing weekly schedules of staff to ensure each group home has sufficient coverage Responsible for attending quarterly meeting with DDD case manager\'s supervisors
- Conduct monthly manager meetings
- Created and implemented medical, IHP, and financial archive system
- On-call 24 hours for emergencies
Education
Master of Arts - Human Service and Executive Leadership
LIBERTY UNIVERSITY
Lynchburg, VA2012
Bachelor of Arts - Sociology and Criminal Justice
CALDWELL UNIVERSITY
Caldwell, NJ2004
Associate of Arts - Criminal Justice
UNION COUNTY COLLEGE
Cranford, NJ2001
Skills
- Contracts, Strategic Planning
- Decision-Making
- Customer Service
- Staff training and development
- Policy reinforcement
- Budget Experience
- Team collaboration
- Payroll Experience
- Document review
- Continuous improvements
Timeline
QUALITY ASSURANCE COORDINATOR
COMMUNITY OPTIONS, INC
10.2005 - Current
VOCATIONAL PROGRAM DIRECTOR
DUNGARVIN NJ. INC - NJ
02.2004 - 04.2005
DIRECTORS OF RESIDENTIAL SERVICES, COMMUNITY OPTIONS, INC
07.1999 - 11.2003
Master of Arts - Human Service and Executive Leadership
LIBERTY UNIVERSITY
Bachelor of Arts - Sociology and Criminal Justice
CALDWELL UNIVERSITY
Associate of Arts - Criminal Justice
UNION COUNTY COLLEGE