Ayessa Fabro
El Paso,Texas
Summary
A dedicated employee delivering exceptional service and fostering positive client relationships in diverse industries. Skilled in addressing customer issues, keeping records secured, and ensuring customer satisfaction through effective communication and problem-solving abilities. Comfortable working in a fast-paced and multitasking environment. Holds an Associate degree in Accounting with foundational knowledge of generally accepted accounting principles, preparing financial statements, bookkeeping, and data analysis. Proficient in Microsoft Word, PowerPoint, and Excel with the ability to create professional presentations and manage data effectively. Additionally, holds certification in bartending with expertise in crafting cocktails and providing outstanding hospitality. Possesses basic knowledge in investing and trading with a keen understanding of the financial market. Looking forward to applying these skills and contributing to the success of your company.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
GC Services
El Paso, TX
07.2021 - 04.2022
- Attended regular training sessions on updates and changes within the industry or organization.
- Engaged in conversations with customers to understand needs, resolve issues, and answer product questions.
- Navigated through computer systems to review information and respond appropriately to callers.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Resolved customer complaints promptly to ensure customer satisfaction.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Offered resolutions to de-escalate calls and solve customer issues.
- Developed effective working relationships with team members across multiple departments.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Updated customer accounts, addresses and contact information within call management databases.
Team Member
Whatabuger
El Paso, Texas
02.2021 - 07.2021
- Assembled and served meals according to specific guest requirements.
- Cleaned tables and chairs to prepare dining area for next customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Maintained safe food handling practices to prevent germ spread.
- Followed health code regulations when handling food items safely.
- Addressed complaints to kitchen staff and served replacement items.
- Organized takeout orders for customers on the go or ordering ahead of time.
- Ensured all dishes were prepared according to restaurant standards.
- Prepared food items such as salads, sandwiches, desserts, as needed.
- Processed payments accurately and efficiently using POS system.
- Checked expiration dates on food products regularly and replaced expired items.
- Delivered food to tables in a timely manner.
- Packaged and bagged cooked food and prepared items.
- Answered phone calls promptly and handled inquiries from customers courteously.
- Understood and followed oral and written directions.
- Identified needs of customers promptly and efficiently.
Education
Bachelor of Arts - Accounting and Finance
The University of Texas At El Paso
El Paso, TX12-2025
Associate of Arts - Accounting, Business And Economics
El Paso Community College
El Paso, TX12-2023
High School Diploma -
Far Eastern University
Philippines05-2019
Skills
- Digital Design
- Customer Service
- Complaint Resolution
- Generally Accepted Accounting Principles Guidelines
- Basic knowledge of preparing financial statements
- Microsoft Word, Excel, PowerPoint
- Utilized SAP software (currently using it for school projects)
- Basic Investment knowledge
- Data Collection
- Inbound phone calls
- Cooking
- Bartending
- Basic Stock Trading
Certification
- Diploma in Associate Arts in Accounting, Business and Economics.
- Certificate in Negotiation Course at Stitt Feld Handy
- University of Texas at El Paso AlcoholEdu for College Certification
- Cognitive Behavioral Therapy Practitioner Certificate at Udemy (online course)
- Group Work to Team Work: Career Asset Building at Udemy (online course)
- National Certificate II in Bartending
- Certificate of Information Specialist
- Driver's License
Timeline
Customer Service Representative
GC Services
07.2021 - 04.2022
Team Member
Whatabuger
02.2021 - 07.2021
Bachelor of Arts - Accounting and Finance
The University of Texas At El Paso
Associate of Arts - Accounting, Business And Economics
El Paso Community College
High School Diploma -
Far Eastern University