Overview
Work History
Education
Skills
Languages
Awards
Training
Timeline
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Aygun Najaf Guliyeva

Overview

20
20
years of professional experience

Work History

Private English Teacher

Private English Teacher
07.2021 - Current

Cluster Sales Executive

Baku Hospitality Group
09.2019 - 07.2021
  • Answer client / bookers questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants etc.)
  • Providing group requests.
  • Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
  • Responsible for coordinating internally with the marketing team.
  • Preparing proposals, collections details, coordinating with travel agency & suppliers.
  • Gather materials and assemble information packages (e.g. brochures, promotional materials).
  • Meets with travel agency and clients.
  • To effectively and professionally convey details of the sale to the travel agency and client.
  • Perform hotel site tours with potential clients.
  • Monitor, screen, respond to and distribute incoming communications.
  • File and retrieve documents and reference materials.
  • Utilizes efficient sales strategy for the maximization of hotel revenue.
  • Coordinates necessary arrangements with vendors relating to sales.
  • Ensures all documents produced by the Sales Department (contracts, rooming lists, proposals) are completed accurately and on time.
  • Respond to complaints from customers and give after-sales support when requested.
  • Other duties as assigned by Director of sales.
  • Main responsibilities:

Sales Specialist

Gazelli Art House
11.2017 - 07.2019
  • To identify potential new clients and business opportunities through the development and implementation of sales plans and targeted projects/events to attract viewers and increase sales.
  • Project management. To support curators with the management of new exhibitions.
  • To develop and implement monthly targeted sales events (at the gallery space and off-site).
  • Client focused/promotional.
  • Targeted audience-contacts obtained via research.
  • To research and implement charged Educational Projects for each new show at the gallery (every2/3 months).
  • Research. Research on the regional and local the art market. Reports on potential local and regional business partners. Identify of key figures in leading corporations, young professionals, novice collectors, interior designers, architects, and draws up personal proposals.
  • Promotion. Work closely with the London team flagging local promotional/marketing opportunities for the gallery and its current shows. Preparing mails-out, press releases, online and offline material and event invitations.
  • Front of house. Provide information to visitors about all aspects of the gallery: private views, exhibitions, workshops and talks. Keep records in the book of comments, feedbacks, attendance document.
  • To attend off site events. Liaising with clients in public, attending private views and VIP's events.
  • Main responsibilities:

Baku Marshals Club (BMC) Supervisor

BCC- Baku City Circuit
02.2017 - 08.2017
  • Responsible for the overall management of BMC.
  • Organization and control of trainings and events held in the BMC.
  • Setting, communicating and maintaining timelines and priorities on every training and event.
  • Managing supply of necessary goods for events.
  • Supervision of the administrative work in the Athletics Village during race time.
  • Responsible for management of such fields as registration, help desk, lost & found, recreation zone, briefing rooms and etc.
  • Main responsibilities:

Office Manager

MAK Azerbaijan Ltd.
01.2016 - 01.2017
  • Company Overview: Member Crowe Horwath International
  • Manages the reception area to ensure effective telephone and mail communications both internally and externally to maintain professional image.
  • Managing office budgets.
  • Arranging travel, meetings and appointments.
  • Dealing with correspondence, complaints and queries.
  • Responding to customer enquiries and complaints.
  • Carrying out staff appraisals, managing performance and disciplining staff.
  • Overseeing the recruitment of new staff, sometimes including training and induction.
  • Organizing the office layout and maintaining supplies of stationery and equipment.
  • Participates as needed in special department projects.
  • Main responsibilities:

Customer Service Specialist

Performance LLC
01.2014 - 01.2016
  • Company Overview: Harvey Nichols Baku – Customer Service Specialist
  • Oversee client service representative groups and make sure clients receive instant service.
  • Manage all customer requirements and queries and solve their problems swiftly.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships of trust through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods.
  • Meet personal/team sales targets and call handling quotas.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
  • Main responsibilities:

Head Manager

Easy-English Education Center
01.2012 - 01.2014
  • Direct and coordinate activities of business.
  • Manage staff, preparing work schedules and assigning specific duties.
  • Review financial statements and reports.
  • Establish and implement policies, goals and procedures.
  • Determine staffing requirement and interview, hire and train new employees.
  • Main responsibilities:

Teaching English

Study-Line Education Center
01.2010 - 01.2012

Document Controller

Sumgait Employment Department
01.2008 - 01.2010
  • Responsible for an organization of company documents.
  • Ensure that all issued project deliverables are correct in accordance with the procedures.
  • Receive, issue and control distribution and circulation of any document.
  • Main Responsibilities:

Office Manager

Avangard- Ko Limited Company
01.2006 - 01.2008
  • Responsible for entering and updating information accurately in the information management system and registers.
  • Carry out all duties in accordance with defined procedures and instructions.
  • Organize management meetings.
  • Prepare daily reports.
  • Was responsible for arranging schedules of meetings.
  • Worked with schedule.
  • Typed all interoffice letters and memos of archived documents.
  • Main Responsibilities:

Education

Bachelor of Science - General English

Azerbaijan University of Languages
Baku, Azerbaijan

Skills

  • Microsoft office programs (Word, Excel), Microsoft Outlook
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Languages

Azeri - native
Turkish - good
English - excellent
Russian - good

Awards

February, 2020 Baku Hospitality Group- Employer of month

Training

  • Great Britain – London, Edinburgh
  • August, 2014

Timeline

Private English Teacher

Private English Teacher
07.2021 - Current

Cluster Sales Executive

Baku Hospitality Group
09.2019 - 07.2021

Sales Specialist

Gazelli Art House
11.2017 - 07.2019

Baku Marshals Club (BMC) Supervisor

BCC- Baku City Circuit
02.2017 - 08.2017

Office Manager

MAK Azerbaijan Ltd.
01.2016 - 01.2017

Customer Service Specialist

Performance LLC
01.2014 - 01.2016

Head Manager

Easy-English Education Center
01.2012 - 01.2014

Teaching English

Study-Line Education Center
01.2010 - 01.2012

Document Controller

Sumgait Employment Department
01.2008 - 01.2010

Office Manager

Avangard- Ko Limited Company
01.2006 - 01.2008

Bachelor of Science - General English

Azerbaijan University of Languages

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Aygun Najaf Guliyeva