Ayhan Idig
Oklahoma City
Summary
Proactive, multilingual, highly motivated and results-driven professional seeking a challenging role in a corporate, non-profit or business setting. Demonstrated expertise in strategic planning, business development, and project management. Committed to driving growth and delivering exceptional results while fostering strong relationships and promoting organizational success. Along with bringing value to an organization by utilizing networking skills and participating in collaborative problem-solving. Seeking to leverage my strong interpersonal skills and leadership abilities to be a strategic asset to an organization and to obtain a challenging and rewarding position in an organization where I can utilize my skills and experience to make a positive impact.
Overview
15
15
years of professional experience
Work History
Senior Community Navigator
The Spero Project
Oklahoma City
10.2023 - Current
- Maintained detailed records of client interactions using a computerized database system.
- Coordinated transportation for clients by arranging rides or scheduling appointments with volunteer drivers.
- Advocated on behalf of refugees facing legal issues or discrimination due to their status as immigrants and refugees.
- Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
- Facilitated group discussions among participants in order to identify challenges faced by refugees.
- Assisted in the orientation of newly arrived refugees, providing information about local resources and services.
- Visited homes of clients regularly in order to assess living conditions and provide support when needed.
Store Manager
At Alice's Candy
Oklahoma City
07.2022 - 10.2023
- Developed and implemented strategic business plans.
- Conducted market research and competitive analysis to identify new growth opportunities and expand the customer base
- Cultivated and maintained strong relationships with key clients, resulting in a 40% increase in client retention rate
- Collaborated with internal teams to optimize operational processes and improve efficiency
Ground Operations Chief
Nordwind Airlines
04.2019 - 04.2020
- Led business development efforts, securing partnerships with key organizations and expanding the client base
- Provided exceptional customer service while prioritizing customers comfort
- Managed multiple projects simultaneously, ensuring timely delivery and adherence to quality standards
- Assisted Other departments within the company to prioritize an efficient work environment
Airport Operations Supervisor
Pegas Touristik
Antalya
04.2017 - 07.2019
- Conduct pre-flight inspections and ensure all safety measures are in place
- Coordinate with air traffic control to ensure safe takeoff, landing, and navigation during the flight
- Address passenger inquiries, concerns, and requests promptly and professionally
- Adhere to all safety protocols, regulatory requirements, and company policies
Passenger Service and Ticketing Agent
Turkish Ground Services (TGS)
Antalya
11.2009 - 06.2015
- Demonstrated strong problem solving skills when dealing with difficult situations involving customers or personnel.
- Operated computerized system to handle ticketing and check-ins.
- Worked with personnel in gate area by verifying passenger documents before boarding aircraft.
- Recruited, trained and guided team members to offer every passenger top-notch service and support.
- Collected baggage charges and accepted baggage for check-in.
- Managed customer complaints in a professional manner while providing solutions to resolve issues.
- Coordinated with internal resources to process passenger information and dispatch flights on time.
- Assisted passengers with reservations, ticketing and adjustments to itinerary.
- Communicated effectively with other departments including maintenance staff, cargo handlers.
- Assisted special needs passengers and unaccompanied minors, driving seamless airport experience.
- Assisted customers with reservations, cancellations, and rebooking flights as needed.
- Answered customer questions regarding flight information, airport amenities, and travel regulations.
- Greeted passengers and provided boarding instructions.
Education
Russian Language Program -
Minsk International School of Language
Minks, Belarus05.2017
Some College (No Degree) - Business and Administration
Anadolu University
Eskisehir, TurkeySkills
- Excellent communication and interpersonal skills
- Strong organizational and time management skills
- Ability to work collaboratively and independently
- Communication skills
- Time management
- Operational efficiency
- Team leadership
- Safety compliance
- Record management
- Problem solving
- Client orientation
- Computer terminal operations
- Cross-cultural sensitivity
- Airline policies
- Strong organization
- Customer service management
- Ticketing knowledge
- Check-in processes
- Travel documentation
- Analytical thinking
- Computer literacy
Personal Information
Visa Status: US-Green Card Holder
Timeline
Senior Community Navigator
The Spero Project
10.2023 - Current
Store Manager
At Alice's Candy
07.2022 - 10.2023
Ground Operations Chief
Nordwind Airlines
04.2019 - 04.2020
Airport Operations Supervisor
Pegas Touristik
04.2017 - 07.2019
Passenger Service and Ticketing Agent
Turkish Ground Services (TGS)
11.2009 - 06.2015
Russian Language Program -
Minsk International School of Language
Some College (No Degree) - Business and Administration
Anadolu University