Ayiana Francis
Odenton,MD
Summary
Compassionate healthcare professional with a strong foundation in patient care coordination and ABA therapy. Proven track record in enhancing patient experiences through effective communication and operational efficiency, while maintaining strict adherence to HIPAA standards.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Student
Fomen Nursing Assistant Training Academy Fnaa
Glen Burnie, Maryland
06.2026 - 07.2026
- Engaged in hands-on training using medical equipment and tools relevant to caregiving.
- Practiced essential patient care skills in simulated environments for competency development.
- Collaborated with peers to enhance understanding of nursing concepts and techniques.
Home Health Aide
Gt Independence
Washington, District of Columbia
01.2026 - Current
- Provided daily living assistance to mother-in-law with mobility challenges.
Ensured comfort and safety while managing wheelchair navigation.
Supported personal hygiene routines to promote independence.
Facilitated meal preparation and dietary management for nutritional needs.
Registered Behavior Technician
Verbal Beginnings
Millersville, MD
08.2024 - 01.2026
- Delivered 1:1 ABA therapy to pediatric patients, targeting communication, social, play, and self-help skills under BCBA supervision.
- Maintained accurate session data using behavior tracking systems, documenting skill acquisition and behavioral incidents.
- Collaborated with clinical team to implement individualized treatment plans and adjust strategies based on patient progress.
- Supported patients with diverse needs, including autism spectrum disorder, in both clinic and community settings.
Patient Care Coordinator
Innovative Urgent Care
Millersville, MD
12.2023 - 08.2024
- Managed patient intake, insurance verification, and eligibility checks, reducing administrative processing time.
- Processed patient payments and billing with high accuracy while maintaining compliance with HIPAA privacy standards.
- Maintained and updated electronic health records (EHR), ensuring data integrity and confidentiality.
- Served as a key point of contact for patients, providing clear communication and exceptional customer service in a fast-paced urgent care environment.
Front Desk Receptionist
Anne Arundel Dermatology
Greenbelt, MD
02.2023 - 09.2023
- Managed high-volume patient scheduling, appointment coordination, and follow-up communications.
- Handled multi-line phone system, directing calls efficiently and responding to patient inquiries with professionalism.
- Ensured accurate and timely patient registration, insurance collection, and record documentation.
Assistant Teacher
La Petite Academy
Towson, MD
03.2022 - 12.2022
- Facilitated daily activities such as feeding, hygiene routines, structured play, and educational activities to promote children's development.
- Monitored and implemented behavioral strategies from clinical staff to enhance children's learning and social skills.
- Assisted in caring for children ages 0-5, including children with developmental needs and autism spectrum disorder.
Education
Associate of Arts - Psychology
CCBC
Essex, MD05-2026
High School Diploma -
Charles Herbert Flowers High School
Springdale, MD06-2022
Skills
- ABA therapy
- Patient care
- Patient communication
- Patient assessments
- Documenting behaviors
- Medical terminology
- Basic life support
- Basic emergency response
- Healthcare fundamentals
- Adaptable to change
- Customer service
Certifications And Credentials
- Registered Behavior Technician (RBT), Behavior Analyst Certification Board (BACB) ,2024
- Licensed CNA/GNA , 2026
Certification
- Heartsaver First Aid CPR AED, American Heart Association, 2026
- CNA Certification , FOMEN nursing assistant training, 2026
- Basic Life Support
Timeline
Student
Fomen Nursing Assistant Training Academy Fnaa
06.2026 - 07.2026
Home Health Aide
Gt Independence
01.2026 - Current
Registered Behavior Technician
Verbal Beginnings
08.2024 - 01.2026
Patient Care Coordinator
Innovative Urgent Care
12.2023 - 08.2024
Front Desk Receptionist
Anne Arundel Dermatology
02.2023 - 09.2023
Assistant Teacher
La Petite Academy
03.2022 - 12.2022
Associate of Arts - Psychology
CCBC
High School Diploma -
Charles Herbert Flowers High School