AYICIA S GOLDSMITH
Lakeland
Summary
Successful manager with 10 plus years of experience in food and friendly customer environments. Implement cost control measures to ensure operations remain within company budgets. Maximize bottom-line performance through P&L., for merchandise, staff management, and inventory management initiatives.
Developed skills in fast-paced retail environment, now seeking to transition into new field. Demonstrates excellence in team leadership, operational efficiency, and strategic planning. Committed to leveraging these abilities to drive success in different industry.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Department Manager
MCDONALDS CORP
Signing Agent
Self-employeed
03.2023 - Current
- Enhanced company reputation with professional demeanor and strict adherence to industry regulations.
- Enhanced communication channels between borrowers, lenders and title agents facilitating smooth transactions without delays.
- Delivered exceptional customer service during high-pressure situations, remaining calm and composed under tight deadlines.
- Minimized potential legal disputes by verifying the identities of all signing parties involved.
- Provided mobile notary services to accommodate a diverse range of client needs and locations.
- Achieved consistent success in managing multiple signing appointments daily, prioritizing tasks and optimizing time-management strategies.
- Streamlined document signings for efficient completion of loan closings.
- Increased client satisfaction by providing accurate and timely notarial services.
Manager
LaBilliards Bar & Grill
05.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Bankruptcy Specialist
HSBC
09.2015 - 11.2018
- Reduced errors in bankruptcy filings by implementing stringent quality control measures for document reviews.
- Appropriately followed up with attorneys and bankruptcy trustees to avoid bankruptcy delinquencies.
- Implemented advanced tracking systems to monitor case progress and identify potential bottlenecks in the bankruptcy resolution process.
- Evaluated client assets and income sources, developing customized repayment plans tailored to individual financial needs.
- Maintained strict adherence to regulatory guidelines, ensuring full compliance with federal and state bankruptcy laws.
- Identified potential fraudulent activities, conducting comprehensive investigations into suspicious bankruptcy filings.
- Oversaw a diverse caseload, managing competing deadlines and priorities with minimal supervision, ensuring timely and effective case resolutions.
- Increased case resolution efficiency by streamlining bankruptcy review processes and documentation management.
- Expedited the foreclosure prevention process for clients, conducting thorough evaluations of loan modification alternatives.
- Collaborated with attorneys and other legal personnel on bankruptcy documentation reviews, making necessary corrections.
- Reviewed Deed of Trust, Title Commitment, and prior bankruptcies documents.
- Analyzed deeds of trust to verify grantor, grantee, trustee and loan amounts for executive leadership.
- Enhanced client satisfaction with timely and accurate processing of bankruptcy cases.
Education
High School Equivalency Diploma - General High School Curriculum
South Florida State College
Skills
- Budgeting and finance
- Inventory report generation
- Team Leader
- Projection management
- Strong verbal communication
- Personnel training and development
- Relationship building and management
- Motivational leadership
- Employee management
- Operations management
- Department leadership
- Supply and inventory management
Accomplishments
- Supervised team staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved issues which led to positive results.
Certification
- Serve Safe Certified, McDonalds Corp, Completion Date: 2014-02, Expiration Date: 2021-02
- BSM & ASM CERTIFIED, MCDONALDS, Completion Date: 2005-05
Timeline
Signing Agent
Self-employeed
03.2023 - Current
Manager
LaBilliards Bar & Grill
05.2022 - Current
Bankruptcy Specialist
HSBC
09.2015 - 11.2018
Department Manager
MCDONALDS CORP
High School Equivalency Diploma - General High School Curriculum
South Florida State College
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