Ayiesha Harris
Cockeysville,MD
Summary
Dynamic professional with experience at the United States Postal Service, excelling in customer satisfaction and database entry. Proven ability to enhance operations through effective communication and meticulous attention to detail, leading to reduced errors and improved service delivery. Skilled in training and team management, fostering a collaborative work environment. Professional clerk with comprehensive experience in administrative tasks and office management. Skilled in data entry, record keeping, and customer service, ensuring smooth and efficient operations. Strong focus on team collaboration, adaptability to changing needs, and achieving results. Reliable with excellent organizational skills and proactive approach to problem-solving.
Overview
11
11
years of professional experience
Work History
Clerk
United States Postal Service, USPS
02.2019 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
Warehouse Lead
Swissport Cargo Services
01.2014 - 02.2018
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Followed verbal and written instructions to properly move and ship products.
- Oversaw daily operations and shipping and handling processes.
- Supervised warehouse operations by managing employees during shifts.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Maintained a safe working environment, conducting regular safety audits and addressing potential hazards promptly.
Education
Highschool Diploma -
Newark Leadership
Newark, NJSkills
- Telephone etiquette
- Customer satisfaction
- Database entry
- Processing mail
- Operations support
- Verbal and writing communication
- Customer communication
Timeline
Clerk
United States Postal Service, USPS
02.2019 - Current
Warehouse Lead
Swissport Cargo Services
01.2014 - 02.2018
Highschool Diploma -
Newark Leadership
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