Ayiesha Tyler
Denver
Summary
Dedicated and compassionate administrative professional with over seven years of experience in healthcare services and eligibility-related work. Former Eligibility Technician with Denver Human Services, experienced in determining eligibility for public assistance programs, conducting client interviews, managing caseloads, and entering accurate high-volume data in compliance with federal, state, and county regulations. Known for strong time management, attention to detail, and delivering exceptional customer service to diverse populations in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Guest Experience/ Trust & Safety Advisor
Evolve
01.2022 - 04.2025
- Delivered exceptional guest service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to enhance guest satisfaction and streamline service processes.
- Collaborated with management to implement health and safety policies across various departments.
- Developed and maintained safety documentation, including incident reports and safety manuals.
- Analyzed accident reports to identify trends and propose preventive measures for future incidents.
Personal Care Provider
5280 Home Health Services
07.2016 - 03.2022
- Provided personal care and assistance to clients, ensuring comfort and safety in daily activities.
- Developed individualized care plans in collaboration with healthcare professionals to address client needs.
- Assisted clients with mobility challenges, promoting independence through adaptive techniques and equipment.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
Eligibility Technician
Denver Human Services
12.2020 - 06.2021
- Assessed client eligibility for various assistance programs ensuring compliance with state regulations.
- Processed applications and documentation, maintaining accuracy and consistency throughout evaluations.
- Conducted interviews to gather necessary information, enhancing understanding of client situations.
- Reviewed case files for completeness, identifying discrepancies and initiating corrective actions as needed.
Medical Receptionist Tech
BPL Plasma Center
09.2018 - 03.2020
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Coordinated patient check-ins and maintained accurate electronic health records.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Education
High School Diploma -
Emily Griffith High School
DenverBachelor of Science - Health Sciences
Colorado State University - Global
Denver, CO12-2028
Skills
- Efficient workload prioritization
- Effective team collaboration
- Time Management / Workflow Optimization
- Eligibility Determination
- Experience with public aid initiatives
- Client Interviewing
- Case Management
- Regulatory Compliance (Federal / State / County)
- Efficient data entry
- Confidential Records Management
- Effective Communication
- Critical Thinking
- 45 WPM
Timeline
Guest Experience/ Trust & Safety Advisor
Evolve
01.2022 - 04.2025
Eligibility Technician
Denver Human Services
12.2020 - 06.2021
Medical Receptionist Tech
BPL Plasma Center
09.2018 - 03.2020
Personal Care Provider
5280 Home Health Services
07.2016 - 03.2022
High School Diploma -
Emily Griffith High School
Bachelor of Science - Health Sciences
Colorado State University - Global