Ayinde Camp
Pittsburgh,PA
Summary
Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Committed to building positive customer relationships. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced with over 20 years of experience in workforce. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
23
23
years of professional experience
Work History
Mail Carrier
USPS
East Pittsburgh, PA
04.2013 - Current
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Distributed mail on foot to residences and businesses, delivering to approximately 480 customers per shift.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Directly interacted with customers to deliver mail, packages and ordered goods.
- Improved operations through consistent hard work and dedication.
- Used coordination and planning skills to achieve results according to schedule.
- Maintained energy and enthusiasm in fast-paced environment.
- Resolved problems, improved operations and provided exceptional service.
Customer Service Supervisor
Comcast, Xfinity
Pittsburgh, PA
03.2008 - 02.2013
- Coached employees through day-to-day work and complex problems.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Resolved account issues to build rapport and relationships with clients.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
- Compiled and analyzed customer feedback data to develop new strategies and corrective action.
- Completed bi-weekly payroll for 80employeesloyees.
- Supervised 80 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
- Supervised 80 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
- Recruited, hired, trained and supervised staff of 80 and implemented mentoring program that offered positive employee engagement.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
Customer Service/ Tech Supervisor
DISH Network
Pittsburgh, PA
06.1999 - 03.2008
- Coached employees through day-to-day work and complex problems.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Kept abreast of new company products and services to effectively answer questions and resolve complaints.
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Resolved account issues to build rapport and relationships with clients.
- Standardized office structures and processes to promote collaboration and increased performance.
- Compiled and analyzed customer feedback data to develop new strategies and corrective action.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Directed Excellent Customer Service across 5 departments.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Completed bi-weekly payroll for 50 employees.
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Developed and implemented office management procedures to increasing training team productivity and accuracy.
- Led projects and analyzed data to identify opportunities for improvement.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Created plans and communicated deadlines to complete projects on time.
- Increased customer satisfaction by resolving issues.
- Identified issues, analyzed information and provided solutions to problems.
- Worked with customers to understand needs and provide excellent service.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Handled 20 calls per day to address customer inquiries and concerns.
- Handled [Number] calls per day to address customer inquiries and
Education
GED -
North Catholic
PittsburghSocial Sciences
Waynesburg College
Waynesburg, PASkills
- Excellent Communication
- Dependable and Responsible
- MS Office
- Conflict Resolution
- Mail-sorting and delivery sequence
- Good Telephone Etiquette
- Flexible and Adaptable
- Data Entry
- Computer Skills
- Critical Thinking
- Self-Motivated
- Attention To Detail
- Customer Service Specialist
- Customer Experience Management
- Commitment To Quality
- Risk Management Framework
- Delivery records
- Route Navigation
- Local area route knowledge
- Registered mail protocols
- Address management system
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Mail Carrier
USPS
04.2013 - Current
Customer Service Supervisor
Comcast, Xfinity
03.2008 - 02.2013
Customer Service/ Tech Supervisor
DISH Network
06.1999 - 03.2008
GED -
North Catholic
Social Sciences
Waynesburg College