Ayisat Badmus B.sc, MHA
Calumet City,IL
Summary
Experienced Social Services Coordinator with a strong background in case management and community health services. Demonstrated expertise in efficiently coordinating social services and enhancing access to healthcare resources. Skilled in effectively managing patient care plans within fast-paced ambulatory care settings. Proven track record of providing support to underserved populations and collaborating seamlessly with healthcare teams to optimize care outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Social Service Coordinator
Bria of Palos Hills
06.2023 - Current
- Coordinated social services for patients, ensuring access to housing, food, and healthcare services.
- Facilitated interdisciplinary team meetings to align patient care plans with healthcare goals.
- Assisted clients in securing community-based resources, and improving patient outcomes and quality of life.
- Maintained comprehensive case notes and program activities in Excel and Word, ensuring compliance with health regulations.
- Facilitated care plan meetings to assess client needs, develop action plans, and deliver resources.
- Enhanced client satisfaction by providing comprehensive case management and coordinating services tailored to individual needs.
- Identified community resources to support clients.
- Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
- Gathered information from mental and physical health and educational records to make recommendations and determine appropriate care plans.
Internship Student
Bria of Palos Hills
02.2023 - 04.2023
- Assisting and learning about being a nursing home administrator
- Attended daily clinical, leadership, standard of care, and Medicare meetings
- Assisted each department in the facility to understand how their day-to-day activities are essential to the facility
- Participated in different in-service meetings to ensure employees complied with healthcare policies and procedures
- Accompanied the administrator in addressing patients' and employees' grievances and concerns to ensure excellent customer services were provided to both patients and employees
- Assisted in the central supply department to ensure required supplies were purchased for the patients as needed.
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Sorted, organized, and maintained files.
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
Office Administrator
D CARE Incorporated
01.2017 - 12.2021
- Handles administrative processes for Home Health Services, Mobile doctors, Caregivers and DCARE CILA HOME for individuals with disabilities
- Add, track, update, upload, and maintain patient profiles in the AXXESS Software Platform
- Assist nurses with patient scheduling and notes
- Interact with other agencies to maintain optimal services to clients/patients
- Conduct quality assurance calls, Answer/filter inquiries from company email
- Managed over 20 calls per day, scheduled meetings, greet clients, filing, sorting mail, faxing, ordering & restocking supplies.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
Care Coordinator
Goodwill Healthcare Services and Staffing
01.2020 - 02.2021
- Recruited, hired, and trained all staff, providing direct supervision, ongoing staff development, and continuing employee education
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory, local, state, and federal guidelines relating to HIPAA, benefits administration, and general liability
- Handled patient case management and education
- Developed patient goals and monitored progress.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Used company software and databases to maintain records of services performed and patient conditions.
Education
Master of Science - Health Administration (CAHME Accredited)
Governors State University
University Park, IL05.2023
Bachelor of Science - Food Technology
Yaba College of Technology
Nigeria04.2015
Skills
- Case Management & Patient Advocacy
- Community Resource Coordination
- Care Plan Development
- Multidisciplinary Team Collaboration
- Family Support
- Crisis Intervention & Counseling
- Patient Education & Outreach
- Data Entry & Records Management (Excel, Word, etc)
Accomplishments
- Increased patient satisfaction by 20% by streamlining access to social services.
- Successfully coordinated care plans for a caseload of over 50 patients, ensuring timely access to necessary health and social resources.
Certification
- Lean Six Sigma Green Belt Healthcare Certificate, Institute of Industrial and System Engineers
References
References available upon request
Timeline
Social Service Coordinator
Bria of Palos Hills
06.2023 - Current
Internship Student
Bria of Palos Hills
02.2023 - 04.2023
Care Coordinator
Goodwill Healthcare Services and Staffing
01.2020 - 02.2021
Office Administrator
D CARE Incorporated
01.2017 - 12.2021
Master of Science - Health Administration (CAHME Accredited)
Governors State University
Bachelor of Science - Food Technology
Yaba College of Technology
- Lean Six Sigma Green Belt Healthcare Certificate, Institute of Industrial and System Engineers
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