NICAURY BAEZ
Summary
Experienced in managing patient access procedures and prioritizing patient satisfaction. Implements efficient registration processes and utilizes strong problem-solving skills to enhance service delivery. Proficient in patient record management and fostering a collaborative teamwork environment, ensuring seamless operations within healthcare settings.
Overview
11
11
years of professional experience
Work History
Patient Access Associate
St. Joseph's Health
08.2024 - Current
- Reduce errors in patient registration by meticulously collecting and inputting data into electronic health records.
- Contribute to increased hospital revenue by diligently verifying insurance coverage and obtaining necessary preauthorizations.
- Assist in maintaining HIPAA compliance by carefully handling sensitive patient information and protecting privacy during interactions.
- Enhance accuracy of demographic data collection by implementing thorough review processes before finalizing registrations or admissions documentation.
- Ensured seamless coordination of patient appointments, admissions, and discharges through effective communication with various departments and medical professionals.
- Optimize operational performance by prioritizing and managing diverse responsibilities within a busy medical facility.
Receptionist
Ford Medical
12.2022 - 08.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted in event planning and execution, ensuring seamless operation of company functions.
- Answered central telephone system and directed calls accordingly.
Patient Service Associate (Temp Contract)
Community Health Center Inc
07.2021 - 12.2022
- Promoted a welcoming atmosphere by greeting patients upon arrival, quick
- Organized patient records and database to facilitate information storage and retrieval.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Greeted and assisted patients with check-in procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided exceptional customer service while resolving patient complaints or concerns in a professional manner that maintained trust in the facility''s services.
Inventory Clerk
Bozzutos Inc
06.2014 - 07.2021
- Collaborated with team members to achieve a well-coordinated inventory management system.
- Kept detailed records of damaged or defective products, ensuring timely returns or disposals as needed.
- Maintained a safe working environment by adhering to warehouse safety regulations and guidelines.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Supported purchasing department by verifying stock levels before placing orders for new items.
- Reduced stock shortages by maintaining accurate records of incoming and outgoing shipments.
- Handled day-to-day shipping and receiving overseeing more than 100 packages per day.
Education
Associates Of Liberal Arts & Sciences - Liberal Arts And Sciences
Gateway Community College
New Haven, CT05.2011
Skills
- HIPAA compliance
- Patient confidentiality
- Claims processing
- Insurance verification
- Data entry proficiency
- Healthcare software expertise
- Problem-solving
- Multitasking and organization
- Registration and admissions
- Electronic health records
- Data entry
- Insurance billing
- Attention to detail
- Insurance verifying
- Organized and detail oriented
- Reliability
Languages
Spanish
English
Timeline
Patient Access Associate
St. Joseph's Health
08.2024 - Current
Receptionist
Ford Medical
12.2022 - 08.2024
Patient Service Associate (Temp Contract)
Community Health Center Inc
07.2021 - 12.2022
Inventory Clerk
Bozzutos Inc
06.2014 - 07.2021
Associates Of Liberal Arts & Sciences - Liberal Arts And Sciences
Gateway Community College
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