Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Education
Certifications
Timeline
Generic

Ayisha I. Mapp

North Plainfield

Summary

Dynamic professional with extensive experience in project management and stakeholder engagement at Kean University. Demonstrated success in budget management and event coordination, building strong partnerships. Skilled in leading cross-functional teams and mentoring staff to drive strategic initiatives that improve organizational effectiveness.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Assistant Director

Kean University
Union
09.2021 - Current
  • Maintained close relationships with key stakeholders while managing expectations.
  • Coordinated financial activities, budgeting and forecasting for assigned departments.
  • Facilitated regular cross-functional meetings between teams to ensure alignment on objectives.
  • Developed and maintained relationships with external partners and vendors.
  • Assisted in the coordination of special events and corporate functions.
  • Produced thorough, accurate and timely reports of project activities.
  • Proposed or approved modifications to project plans.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Reviewed completed work to verify consistency, quality, and conformance.

Deputy Chief of Staff

Assemblywoman Linda S. Carter
North Plainfield
01.2018 - 11.2022
  • Drafted correspondence between the Chief of Staff's office and other departments or organizations as needed.
  • Developed strategies for increasing public outreach efforts through various media outlets.
  • Coordinated meetings with internal staff members, external stakeholders, and other senior officials to discuss policy initiatives.
  • Developed effective communication plans that incorporated multiple channels for disseminating information.
  • Served as a liaison between the Chief of Staff's office and other government agencies or external partners.
  • Oversaw daily operations of the Chief of Staff office, including staffing and budgeting.
  • Monitored legislative activities related to the organization's mission and reported findings to the Chief of Staff.
  • Prepared detailed reports summarizing key findings from research projects.
  • Updated budget documents to track purchases for contracting consultants, travel expenses, subscription services and supplies.
  • Briefed supervisor and staff on key issues and projects.
  • Built strong relationships with key internal and external parties to support strategic communications and advocacy.
  • Coordinated inter-departmental workflow and operations, managing client relationships and projects.
  • Planned and booked conference calls, meetings and webinars as well as associated travel arrangements.
  • Prepared meeting agendas, notes and briefing materials.
  • Analyzed financial activities of department to share budgetary input with managers.
  • Guided employees in handling difficult or complex problems.

Task Force Manager

County Of Union-Division Of Social Services
Elizabeth
07.2017 - 09.2021
  • Provided guidance and support to task force members throughout their assignments.
  • Developed and implemented monthly task force meetings to ensure completion of assigned tasks.
  • Maintained records of all activities performed by the task force team for future reference.
  • Organized training sessions for new members of the task force team.
  • Collaborated with other departments to ensure successful execution of all tasks.
  • Drafted comprehensive reports summarizing outcomes from completed tasks.
  • Provided ongoing feedback to individual members based on their performance during assignments.
  • Facilitated communication between upper management and the task force team regarding project status.
  • Oversaw scheduling of resources needed to complete tasks, including personnel and equipment.
  • Ensured compliance with relevant laws, regulations, policies, procedures, and standards related to task force activities.
  • Led operational planning teams to address field and base concerns with minimal delays.
  • Coordinated routine evaluations with local, state and federal regulatory agencies.
  • Trained and mentored staff on correct procedures to maximize efficiency and protect public trust.

Marketing & Membership Assistant

Costco
North Plainfield
07.2014 - 06.2017
  • Maintained accurate records of memberships and payments received.
  • Provided customer service to current and potential members, responding to inquiries via phone, email, or in person.
  • Assisted with setting up new member accounts in the database system.
  • Prepared welcome packets for new members containing all relevant information about their account.
  • Managed online registration system for events, classes, and other programs offered by organization.
  • Advised leadership on strategies for increasing member engagement and retention rates.
  • Utilized customer relationship management software to track interactions with customers.
  • Monitored social media channels for questions or comments from current or prospective members.
  • Collaborated with marketing team to develop promotional materials for membership campaigns.
  • Analyzed data from surveys or feedback forms submitted by current and potential members.
  • Researched competitive pricing models and recommended changes based on findings.
  • Processed membership applications and renewals accurately and efficiently.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
  • Negotiated and closed deals with minimal oversight.
  • Initiated and monitored strategies for retaining and servicing accounts to maintain consistent revenue streams.
  • Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
  • Achieved sales goals, increasing revenue for top accounts and expanding personal sales portfolio.

Education

Bachelor of Arts - Liberal Arts

Kean University
Union, NJ
07-2035

Skills

  • Project management
  • Public speaking
  • Data analysis
  • Budget management
  • Event coordination
  • Customer service
  • Team collaboration
  • Communication strategy
  • Stakeholder engagement
  • Grant proposals
  • Team operations
  • Meeting facilitation
  • Budgeting expertise
  • Program coordination
  • Regulatory compliance
  • Strategic projects
  • Operations management
  • Contract negotiation
  • Financial administration
  • Staff development
  • Strategic planning
  • Business administration
  • Recruitment and hiring
  • Crisis management
  • Business planning
  • Employee coaching and mentoring
  • Cross-functional team leadership
  • Business development
  • Contract management
  • Economic development

Certification

Rutgers University, Center for Government Services

Registered Public Purchasing Specialist

Affiliations

  • Delta Sigma Theta Sorority, Inc.
  • Tau Sigma National Honor Society
  • Phi Kappa Phi Honor Society
  • Experience The Legacy, Inc.
  • TRIBE, Inc.

Education

  • Howard University
  • Major- Political Science
  • Minor- African American Studies

Certifications

  • NJ Cannabis Certified

Timeline

Assistant Director

Kean University
09.2021 - Current

Deputy Chief of Staff

Assemblywoman Linda S. Carter
01.2018 - 11.2022

Task Force Manager

County Of Union-Division Of Social Services
07.2017 - 09.2021

Marketing & Membership Assistant

Costco
07.2014 - 06.2017

Bachelor of Arts - Liberal Arts

Kean University

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