Ayisha Pottinger
Shelton,CT
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
Customer Care Coordinator
Raymour And Flanigan
07.2023 - Current
- Responded promptly and professionally to customer inquiries received via phone, email, and other communication channels.
- Managed warranty claims and ensure that eligible repairs or replacements are processed according to the company policies.
- Maintained detailed and accurate records of customer interactions, service requests, and resolutions.
- Kept customers informed about the status of their service requests, estimated completion times, and any delays.
- Logged customer's information and solutions provided to them into internal database.
- Assisted with training new employees on best practices and customer care procedures to improve work performance.
- Succeeded in retaining clients by offering personalized solutions and demonstrating an understanding of their unique needs and preferences.
- Identified customer's concerns and provide solutions with little to no guidance.
- Managed service department call volume of more than 70 calls per day.
HR Office Assistant
Marrakech Inc.
10.2021 - 01.2022
- Performed general administrative duties such as professionally answering phones, responding to emails, and maintaining office supplies.
- Improved record-keeping accuracy by auditing employee files and updating information as necessary.
- Maintained employee records, both physical and electronic.
- Handled basic employee inquiries and directed more complex issues to HR managers.
- Maintained confidentiality when handling information while performing administrative tasks.
- Managed daily data entry and kept information accurate and up-to-date.
- Welcomed office visitors and alerted staff of scheduled appointments.
- Performed high levels of accuracy in data entry tasks while adhering to strict deadlines.
Covid Coordinator
Meduvi
01.2021 - 07.2021
- Maintained accurate records of testing results.
- Addressed any patient concerns or inquiries regarding symptoms and referring them to appropriate healthcare professionals when necessary.
- Managed inventory levels of essential medical supplies for testing site.
- Maintained patient confidentiality and adhered to strict HIPAA regulations while managing sensitive health records.
- Enhanced organization's workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Optimized sample collection, ensuring swift transportation to labs for expedited result reporting.
Temp Secretary Assistant
Morgan Janitorial Enterprise LLC
09.2020 - 12.2020
- Maintained office supplies inventory by checking stock and ordering new supplies
- Answered multi-line phone system and professionally greeted callers.
- Provided clerical support to secretary by typing, copying, faxing, and filing documents.
- Assisted with inventory management for cleaning supplies, ensuring adequate stock levels.
- Proofread professional correspondence, including memos, letters, and emails, ensuring accuracy within a timely manner.
- Managed executive calendars and scheduling appointments to optimize time management.
- Tracked operational expenses to identify and eliminate wasteful spending.
- Managed the collection and distribution of mail.
Cashier and Customer Service
Home Depot-Stratford, CT
03.2020 - 08.2020
- Assisted with customer inquiries
- Handled customer complaints and concerns
- Handled returns and exchanges
- Counted cash drawers
- Handled cash and credit transactions
- Helped customers find what they are looking for.
Floor Staff
Bowtie Cinemas-Stamford, CT
08.2019 - 01.2020
- Sold admission, processed payments, and issued tickets
- Provided customer service by selling tickets and merchandise, answering questions and distributing programs
- Greeted customers with a smile and provided friendly, knowledgeable service
- Refused admittance to patrons on basis of Bowtie cinema policies or for lack of ticket possession.
store associate
Michaels-Westport, CT
08.2018 - 08.2019
- Greet customers and ascertain what each customer wants or needs
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Answer questions regarding the store and its merchandise
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Compute sales prices, total purchases and receive and process cash or credit payment
- Clean store when it is time to close
- Investigated and resolved customer complaints to foster satisfaction.
Volunteer
Abcd Heating Assistance-Bridgeport, CT
04.2016 - 05.2017
- Maintain a safe play environment
- Observe and monitor children's play activities
- Organize papers for teachers.
Education
Business Administration
Housatonic Community College
Bridgeport, CT05.2025
Pharmacology
University of Connecticut
Stamford, CT01.2020
High School Diploma -
Fairchild Wheeler Interdistrict Magnet Highschool
Bridgeport, CT06.2019
Skills
- Organizational Skills
- Strong Communication Skills
- Customer Service
- Microsoft Office
- Task Management
- Writing Skills
- Google Suite
- Problem Solving Skills
Timeline
Customer Care Coordinator
Raymour And Flanigan
07.2023 - Current
HR Office Assistant
Marrakech Inc.
10.2021 - 01.2022
Covid Coordinator
Meduvi
01.2021 - 07.2021
Temp Secretary Assistant
Morgan Janitorial Enterprise LLC
09.2020 - 12.2020
Cashier and Customer Service
Home Depot-Stratford, CT
03.2020 - 08.2020
Floor Staff
Bowtie Cinemas-Stamford, CT
08.2019 - 01.2020
store associate
Michaels-Westport, CT
08.2018 - 08.2019
Volunteer
Abcd Heating Assistance-Bridgeport, CT
04.2016 - 05.2017
Business Administration
Housatonic Community College
Pharmacology
University of Connecticut
High School Diploma -
Fairchild Wheeler Interdistrict Magnet Highschool
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