Ayisha Varella
Rustburg,VA
Summary
City Carrier Assistant offering [Number] years of industry experience. Strong history of managing high-volume routes with superior accuracy. Frequently commended for efficiency and attention to detail. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
22
22
years of professional experience
Work History
City Letter Carrier
United States Postal Service, USPS
11.2014 - Current
- Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
- Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
- Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
- Picked up outgoing mail from letter boxes and in person from customers.
- Improved customer satisfaction by delivering mail accurately and efficiently to city residents.
- Planned and cased mail in sequence of delivery for designated route.
- Enhanced the public''s trust in the postal service by conducting all assigned tasks with professionalism and integrity while representing the organization.
- Ensured timely delivery of packages and parcels by adhering to established routes and schedules.
- Reduced instances of misdelivered mail by verifying addresses before handing off items to recipients during delivery rounds.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Promoted community engagement by participating in special events such as Stamp Out Hunger Food Drive and Operation Santa.
Customer Service Representative
City Of Providence
05.2007 - 12.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Correspondence Secretary
The Miriam Hospital
03.2002 - 05.2006
- Maintained confidentiality and security of sensitive information while managing high volumes of confidential correspondence.
- Organized efficient record-keeping systems for easy retrieval of past correspondences when needed.
- Copied, faxed, and prepared copies of medical records for customers, such as, patients, attorneys, insurance companies, medical facilities, and etc.
- Organized new medical charts for new patients, through the emergency department and new patients.
Education
Certificate - Medical Billing And Coding
Purdue Global University
Indianapolis, IN01.2025
High School Diploma -
East Providence High School
East Providence, RI06.2000
Skills
- Package handling
- Safe Driving
- Memory Recall
- Weather Preparedness
- Efficient Delivery
- Sense of Direction
- Handheld Device Operation
- Punctuality
- Load Balancing
- Street Knowledge
- Mail Sorting
- Mail delivery
- Reading Comprehension
- Vehicle loading
- Safety awareness
- Hand-Eye Coordination
- Weather Tolerance
- Parcel delivery
- Route Management
- Mail distribution
- Route deliveries
- Schedule Management
- Mail-sorting and delivery sequence
- Customer Service
- Active Listening
- Critical Thinking
- Data Entry
- Team Development
- Documentation
- Paperwork Processing
- Clerical Support
- Filing
- Assertiveness
- Spreadsheets
- Medical terminology knowledge
- Patient confidentiality
- Healthcare industry understanding
- Data entry proficiency
- Medical billing knowledge
- Follow-up skills
- Stress Tolerance
- HIPAA Compliance
- Medical Terminology
- Payment Processing
- Phone and Email Etiquette
- Information Collection
Timeline
City Letter Carrier
United States Postal Service, USPS
11.2014 - Current
Customer Service Representative
City Of Providence
05.2007 - 12.2012
Correspondence Secretary
The Miriam Hospital
03.2002 - 05.2006
Certificate - Medical Billing And Coding
Purdue Global University
High School Diploma -
East Providence High School